1Z0-1071-20 Exam Questions & Answers

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1Z0-1071-20 Exam Questions & Answers

Vendor: Oracle

Certifications: Platform as a Service (PaaS)

Exam Code: 1Z0-1071-20

Exam Name: Oracle Cloud Platform Digital Assistant 2020 Specialist

Updated: Nov 24, 2022

Q&As: 79

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1Z0-1071-20 Online Practice Questions and Answers

Questions 1

For live-agent transfer, you want the bot-user conversation history to become available to the human agent

that the conversation is transferred to.

How do you make this conversation history available?

A. In the skill settings, either switch Enable Insights to On or switch Skill Conversation to On, depending on the Digital Assistant version.

B. This is controlled from Oracle Service Cloud and has to be turned on by setting a custom property.

C. Set a custom property on the Oracle Service Cloud instance that's accessed by Oracle Digital Assistant.

D. Set the convHistory property in the system.Agentinitiation component.

Show Answer
Questions 2

Assuming that conversation is a reference to the Bots Node SDK, which two sets of code statements to access the custom component's orderid and userAccount input parameters are valid?

A. const order = conversation.properties().orderid; const account = conversation.properties().userAccount;

B. const order = conversation.request().variables[orderid']; const account = conversation.request ().variables['accountName 1);

C. const order = conversation.variable(1 orderid'); const account = conversation.variable('accountName1);

D. const{ orderid } = conversation.properties(); const { accountName> = conversation.properties();

E. const{ orderid } = conversation.variable(); const { accountName } = conversation.variable();

Show Answer
Questions 3

Which two statements about skills are true?

A. Customers can only chat with skill when those skills managed by a digital assistant.

B. Skills can access back-end services.

C. Skills have dialog flows that you may configure to create conversation.

D. Skills always use natural languages processing (NLP).

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