Vendor: Cisco
Certifications: Cisco Customer Success Manager Specialist
Exam Code: 820-605
Exam Name: Cisco Customer Success Manager (DTCSM)
Updated: Jun 05, 2023
Q&As: 124
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The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
A. Create a new Health Index dashboard with the Sales team.
B. Evaluate the customer's expertise in managing the purchased solution.
C. Examine solution pricing with the Renewals Manager.
D. Schedule Quarterly Business Review with the new leadership team.
E. Review the original business case and reassess desired outcomes with the new leadership team.
Which two outcomes are expansion opportunities within customer success? (Choose two.)
A. expansion of solution features
B. renewal of solution subscription
C. purchase of a new solution
D. deployment of solution
E. expansion of solution services
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company's success?
A. risk management
B. market growth
C. sustainability
D. cost efficiency
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