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820-605 Exam Questions & Answers

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820-605 Exam Questions & Answers

Vendor: Cisco

Certifications: Cisco Customer Success Manager Specialist

Exam Code: 820-605

Exam Name: Cisco Customer Success Manager (DTCSM)

Updated: Jun 05, 2023

Q&As: 124

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Free 820-605 Exam Questions in PDF Format

820-605 Online Practice Questions and Answers

Questions 1

The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

A. Create a new Health Index dashboard with the Sales team.

B. Evaluate the customer's expertise in managing the purchased solution.

C. Examine solution pricing with the Renewals Manager.

D. Schedule Quarterly Business Review with the new leadership team.

E. Review the original business case and reassess desired outcomes with the new leadership team.

Show Answer
Questions 2

Which two outcomes are expansion opportunities within customer success? (Choose two.)

A. expansion of solution features

B. renewal of solution subscription

C. purchase of a new solution

D. deployment of solution

E. expansion of solution services

Show Answer
Questions 3

The customer wants to reduce their exposure to security events. Which business outcome is critical to the company's success?

A. risk management

B. market growth

C. sustainability

D. cost efficiency

Show Answer More Questions

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