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820-605 Exam Questions & Answers

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820-605 Exam Questions & Answers

Vendor: Cisco

Certifications: Cisco Certifications

Exam Code: 820-605

Exam Name: Cisco Customer Success Manager (DTCSM)

Updated: Jun 29, 2025

Q&As: 161 ( View Details)

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820-605 Online Practice Questions and Answers

Questions 1

What is the main objective of customer success?

A. customer's return on investment

B. known and unknown features of our product and solutions

C. customer's reduction of risk

D. outcomes customers are trying to achieve

Show Answer
Questions 2

How can Customer Success Plan tracking drive additional license purchases?

A. The Success Plan tracks the mean time to failure of the solution.

B. The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.

C. The Success Plan tracks gains in user productivity and communicates this back to the business.

D. The Success Plan tracks the number of technical support cases opened.

Show Answer
Questions 3

What is a leading indicator of adoption in the healthscore?

A. renewal

B. integrated account plan

C. product sales

D. product quality

Show Answer More Questions

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