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820-605 Exam Questions & Answers

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820-605 Exam Questions & Answers

Vendor: Cisco

Certifications: Cisco Customer Success Manager Specialist

Exam Code: 820-605

Exam Name: Cisco Customer Success Manager (DTCSM)

Updated: Sep 21, 2022

Q&As: 124

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Free 820-605 Exam Questions in PDF Format

820-605 Online Practice Questions and Answers

Questions 1

Which sources should be used to uncover customer barriers?

A. data, health score, intuition

B. conversation, data, health score

C. intuition, observation, data

D. observation, conversation, data

Show Answer
Questions 2

What are two examples of leveraging data to identify a customer barrier? (choose two)

A. noting change in customer executive team

B. consulting the health index

C. providing training recommendations

D. reviewing installed base details

E. evaluating feedback from the customer operations team

Show Answer
Questions 3

What are two drivers for Customer Success? (Chooser two)

A. The customer trusts that Cisco support will solve any issues.

B. The customer receives training for new products and services.

C. The customer recognizes the value of initial use case implementations.

D. The customer gives feedback about the purchased product.

E. The mature and fully deployed solution is running in production.

Show Answer More Questions

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