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CERTIFIED-BUSINESS-ANALYST Exam Questions & Answers

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CERTIFIED-BUSINESS-ANALYST Exam Questions & Answers

Vendor: Salesforce

Certifications: Salesforce Certifications

Exam Code: CERTIFIED-BUSINESS-ANALYST

Exam Name: Salesforce Certified Business Analyst (BA-201)

Updated: May 29, 2026

Q&As: 326 ( View Details)

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CERTIFIED-BUSINESS-ANALYST Online Practice Questions and Answers

Questions 1

The customer service director at Universal Containers wants a self-service portal for customers using Experience Cloud. The director has a limited budget and wants the solution delivered before the end of the quarter.

After assessing several potential options, which solution should the business analyst recommend?

A. The solution with the lowest cost

B. The solution with the fastest implementation time

C. The solution with the highest business value

Show Answer
Questions 2

A business analyst (BA) at Northern Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sales users in various locations have been identified to participate.

Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?

A. Demo prototype

B. Virtual whiteboarding

C. One-on-one meetings

Show Answer
Questions 3

The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.

What should the BA do to prevent the session from being derailed?

A. Shift the conversation from onboarding to the stakeholder's concerns.

B. Ask the stakeholder to focus on the onboarding process.

C. Add the stakeholder's concerns to a "parking lot" for further discussion.

Show Answer More Questions

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