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B2C-SOLUTION-ARCHITECT Exam Questions & Answers

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B2C-SOLUTION-ARCHITECT Exam Questions & Answers

Vendor: Salesforce

Certifications: Salesforce Certifications

Exam Code: B2C-SOLUTION-ARCHITECT

Exam Name: Salesforce Certified B2C Solution Architect

Updated: Jul 19, 2025

Q&As: 152 ( View Details)

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B2C-SOLUTION-ARCHITECT Online Practice Questions and Answers

Questions 1

Universal Containers (UC) Is planning a campaign for its newly-launched product categories. They have already run similar campaigns in the past and want to cross-sell this new product to their existing customers. To achieve this, they are creating customer group segments using its e-commerce strategies while adhering to the current customer's compliance preferences for previous campaigns.

Which two products should a Solution Architect include in the architecture to meet UC's needs?

A. Marketing Cloud and B2C Commerce

B. Marketing Cloud and Service Cloud

C. Marketing Cloud and Sales Cloud

D. Service Cloud and B2C Commerce

Show Answer
Questions 2

A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer Data Platform (CDP) could help them solve their problem.

How should a Solution Architect describe the role of CDP in this context7

A. CDP can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID.

B. When CDP is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager.

C. CDP can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.

D. CDP cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands.

Show Answer
Questions 3

An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the `Order on Behalf of feature in the Service Cloud console.

The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.

How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service

Cloud in an efficient manner?

A. Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.

B. Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.

C. Use the Salesforce REST API to import the 3 million records into Service Cloud.

D. Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.

Show Answer More Questions

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