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B2C-SOLUTION-ARCHITECT Exam Questions & Answers

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B2C-SOLUTION-ARCHITECT Exam Questions & Answers

Vendor: Salesforce

Certifications: Salesforce Certifications

Exam Code: B2C-SOLUTION-ARCHITECT

Exam Name: Salesforce Certified B2C Solution Architect (Arch-302)

Updated: Jun 04, 2026

Q&As: 152 ( View Details)

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B2C-SOLUTION-ARCHITECT Online Practice Questions and Answers

Questions 1

A company has 2,000 customers and currently services them using a call center and spreadsheets. Because of the lack of systems there is no ability to track how successful agents are. In addition, their ordering system cannot be easily accessed by service agents costing valuable time and hurting customer satisfaction.

What are two reasons a connected B2C Solution can add value to the company?

Choose 2 answers

A. Provides a better interface for agents using Service Cloud and B2C Commerce with Heroku

B. Allows agents to more easily access customer data to better support customers when they call in

C. Allows agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials

D. Increases spend ROI as fewer service agents will be needed, which can allow for more sales agents

Show Answer
Questions 2

A company actively uses CI/CO processes for their Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to their architecture. Under the current setup each developer has their own developer sandbox for development. Developers merge their changes into a sandbox for QA regularly, then once every week changes are moved to staging, and from staging to production instances.

Which set up should a Solution Architect propose to support this development approach considering costs and data segregation?

A. Set up one Marketing Cloud instance with a business unit for production and one business unit for testing that is connected to all Developer sandboxes

B. Set up one Marketing Cloud instance for testing and one for production, where the testing instance is connected to the staging sandbox

C. Set up one Marketing Cloud instance for each sandbox in Service Cloud

D. Set up one Marketing Cloud instance for production and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes

Show Answer
Questions 3

A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems.

How should a Solution Architect deliver the desired functionality?

A. Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality

B. Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs

C. Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs

D. Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector

Show Answer More Questions

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