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B2C-SOLUTION-ARCHITECT Exam Questions & Answers

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B2C-SOLUTION-ARCHITECT Exam Questions & Answers

Vendor: Salesforce

Certifications: Architect Exams


Exam Name: Salesforce Certified B2C Solution Architect

Updated: Jun 03, 2023

Q&As: 60

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B2C-SOLUTION-ARCHITECT Online Practice Questions and Answers

Questions 1

A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce - Service Cloud Connector for this implementation.

Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3 answers

A. Guests or anonymous storefront shoppers are not supported in this scenario.

B. B2C Commerce needs to be registered as a remote site.

C. Service agents need a corresponding storefront login mapped to their Service Cloud user record.

D. The Service Cloud Connector only supports Person Accounts as a customer model.

E. The Service Cloud Connector only supports contacts as a customer model.

Show Answer
Questions 2

Northern Trail Outfitters (NTO) has an ERP application where all customer orders are stored. There are millions of older records stored in the ERP application and some customers may have thousands of individual orders. Additionally, some orders contain personally identifiable information (PII) that, due to company policy, can only be stored in ERP. NTO would like the five most recent orders displayed on the account page in Salesforce.

What are three justifications for using Salesforce Connect in this solution?

Choose 3 answers

A. Accessing external data using workflows and triggers B Need access to all external data in near real-time

B. Integrating external data without writing custom code

C. The external data is changing frequently

D. Need real-time access to a small fraction of external data

Show Answer
Questions 3

Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.

Which two reasons should a Solution Architect use to justify those recommendations?

Choose 2 answers

A. Mobile Connect lacks integration with the service agent console without Digital Engagement

B. Mobile Connect only supports outbound messaging in selected countries

C. Social Studio does not support 1:1 messaging on the apps listed in the scenario

D. Social Studio is limited to listening to social channel and not responding

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