B2C-SOLUTION-ARCHITECT Online Practice Questions and Answers

Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a

service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.

What should the Solution Architect keep in mind to avoid data exchange issues after implementation?

A. Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact

B. Check the field-level security for nationalParks is set to read only

C. Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce

D. Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API

Universal Containers has an existing loyalty program that rewards its customers for purchases and frequent shopping with points that can be redeemed in store or online. They want to transform their existing loyalty program by investing in tools like Marketing Cloud, Salesforce Loyally Management and COP- They want to start segmenting their most loyal customers based or their online engagement and purchase history.

Which three actions should a Solution Architect recommend they consider taking with the tools they are investing In? Choose 3 answers

A. Curate tiered experiences in Marketing Cloud

B. Segment Individuals within CDP C.Q Segment Journeys within CDP

C. Curate tiered experiences in Loyalty Management

D. Create Journeys by tiers in Marketing Cloud

As part of a digital transformation initiative. Universal Containers (UC) wants to start a new project to implement Salesforce Platform, Marketing Cloud, and B2C Commerce. They have mapped the requirements and captured the user stories, including non-functional requirements. Almost all requirements touch all three clouds.

UC wants to go-live with all functionality in three years, but the executive team would like to see the benefits and return on investment sooner than that.

What should the Solution Architect recommend in order to align with the executive team's request7

A. Build and test the functionality across all clouds at once and deploy to production at the end of the three years.

B. Go-live with Sales and Service cloud functionality first, followed by Marketing Cloud, and then B2C Commerce.

C. Reduce the overall timeline by removing most non-functional requirements around reliability and performance.

D. A multi-phased approach with functionality across all clouds delivered to production in each phase.

Northern Trail Outfitters (NTO) is releasing a new "Track-My-Hike" feature to their mobile app that allows users to track their hiking paths and distance as well as send emergency alerts in case they do not respond for a specific period.

This data is stored and visible from both the mobile app and on their profile in the web store. They expect up to 10,000 users to use this feature per month, with data points being tracked every minute over the average hiking period of 8 hours.

Which solution is appropriate for hosting this kind of data?

A. Custom solution using Heroku and Postgres

B. B2C Commerce solution using Custom Objects

C. Service Cloud solution using Big Objects

D. Service Cloud solution using Platform Events

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.

Which three design and architecture considerations should a Solution Architect follow to ensure that the 'Order on Behalf of functionality works well for all the designated storefront customers?

Choose 3 answers

A. Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.

B. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.

C. Default user is required for anonymous storefront shoppers.

D. The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.

E. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.

An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the `Order on Behalf of feature in the Service Cloud console.

The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.

How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service

Cloud in an efficient manner?

A. Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.

B. Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.

C. Use the Salesforce REST API to import the 3 million records into Service Cloud.

D. Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.

An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.

How should a Solution Architect ensure that this requirement Is met?

A. Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.

B. Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.

C. Copy any relevant .ess code from the organization's website and paste it into the pages for the self-service portal in Page Builder.

D. Make a copy of the appropriate .ess file from the organization's web server and upload it to the self-service portal.

Northern Trail Outfitters (NTO) wants to bring data from custom objects from its Salesforce Customer Success Platform into the Marketing Cloud account. NTO aims fora personalization of the customer journey with up- to-date Information and using dynamic content from multiple sources.

How can a Solution Architect ensure the expected data Is available within the Marketing Cloud?

A. Utilize Synchronized Data Sources within Marketing Cloud.

B. Implement a custom integration between Marketing Cloud and the Customer Success Platform.

C. Install and configure Distributed Marketing to make content accessible.

D. Use Marketing Cloud Connect to fetch the expected data using APIs at send time.

A luxury retailer is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for being open with their customers when it comes to their customers' purchases. For example, if a customer asks for a record of their recent purchases, they provide it very quickly within their stores. They would like this to reflect in their online presence as well.

Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to providing customers access to their own data?

Choose 2 answers

A. Use the Contact Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single contact.

B. Use the Customer Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single customer.

C. Use the Contact Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single contact.

D. Use the Customer Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single customer.

Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.

A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.

How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?

A. Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.

B. Facilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.

C. Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.

D. Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.