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500-052 Exam Questions & Answers

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500-052 Exam Questions & Answers

Vendor: Cisco

Certifications: Cisco Certifications

Exam Code: 500-052

Exam Name: Cisco Unified Contact Center Express

Updated: Jul 03, 2025

Q&As: 90 ( View Details)

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500-052 Online Practice Questions and Answers

Questions 1

A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?

A. 50

B. 70

C. 120

D. 190

Show Answer
Questions 2

Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)

A. CallSubflow step

B. On Exception Goto step

C. Trigger Application step

D. Connect step

E. Cache Document

Show Answer
Questions 3

In Cisco Unified CCX Administration, what is created on the Communications Manager when you add a Cisco Unified Communications Manager Telephony group?

A. CTI Ports

B. CTI Route Point

C. Cisco Unified CCX Call Control Group

D. Cisco Unified Communications Manager Call Control Group

Show Answer More Questions

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