500-052 Online Practice Questions and Answers

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified Contact Center Express site?

A. ASR or TTS servers

B. wallboard server

C. SMTP server

D. enterprise database

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social- Miner can be deployed in which location?

A. Internet

B. demilitarized zone

C. corporate network

D. wherever the Cisco Unified CCX server is deployed

Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

A. iPlanet Web Server

B. Cisco Unified CCX Engine

C. Cisco Unified Operations Manager

D. Cisco Unified Communications Manager

E. Recording Component

F. Informix DB

In Cisco Unified Contact Center Express, where is wrap-up data enabled?

A. in the Cisco Supervisor Desktop

B. in CSQ configuration on Application Administration

C. in workflow groups on Cisco Desktop Work Flow Administrator

D. in resource configuration on Application Administration

In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?

A. recording

B. monitoring

C. embedded browser

D. call-control buttons

Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications Manager Express?

A. in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Contact Center Express database

B. in Application Administration with user data stored in the Cisco Unified Contact Center Express database

C. in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Communications Manager Express database

D. in Application Administration with user data stored in the Cisco Unified Communications Manager Express database

Which interface is used to configure debug parameters for log files?

A. Datastore Control Center

B. trace configuration

C. system parameters

D. Control Center

Which action would you take to convert a high availability over LAN deployment to high availability over WAN?

A. Apply a ''Warm Standby'' license.

B. Apply a ''WAN Standby'' license.

C. Do a fresh installation of the whole system as high availability over WAN.

D. Reinstall second Cisco Unified CCX node and add it to cluster over WAN.

Which three tasks are required to deploy a Cisco Unified Contact Center Express application? (Choose three.)

A. create a trigger

B. upload script to repository

C. restart the Cisco Unified CCX Engine

D. specify the maximum number of sessions

E. configure default session timeout

Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?

A. Cisco Unified Communications Manager server

B. DNS server

C. NTP server

D. SMTP server