500-052 Online Practice Questions and Answers

You are designing a Cisco Unified Contact Center Express system with four requirements:

250 configured agents 150 agents maximum logged in at any given time 30 agents able to make outbound calls 20 agents able to answer emails

How many premium seats should be purchased?

A. 150 seats

B. 180 seats

C. 200 seats

D. 250 seats

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social- Miner can be deployed in which location?

A. Internet

B. demilitarized zone

C. corporate network

D. wherever the Cisco Unified CCX server is deployed

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

A. Agent Name

B. WrapUp Time

C. Service Level

D. Overflow CSQ

E. Automatic Work

F. Unified CCX Application

Which step library is included in the license for Cisco Unified Contact Center Express Standard?

A. ICM steps

B. email steps

C. document steps

D. database steps

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

A. Timeout

B. SQL Error

C. Successful

D. No Data

In the Expression Editor panel of Cisco Unified Contact Center Express Script Editor, what are three reasons to use the Java tab? (Choose three.)

A. to invoke a specified method of a custom Java class

B. to reference a variable of a custom Java Object

C. to pass variables between two different workflows

D. to create an object for the purpose of executing methods on a remote computer

E. to get a reference to the Contact and Session states

F. to allow for arguments to be passed to a specified method

Which statement is true about the default script field when adding an application?

A. When a caller does not enter a choice in a Menu step, it will execute the default script.

B. Any problems running the configured script will cause the default script to be executed.

C. When the caller enters a digit in the Menu step that is not defined, the default script will be executed.

D. When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.

Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

A. Take no action, because a supervisor cannot monitor more than one team.

B. Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams.

C. Assign the supervisor as primary supervisor for all the relevant teams.

D. Add the supervisor as a member of all the relevant teams.

Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?

A. Cisco Unified Communications Manager server

B. DNS server

C. NTP server

D. SMTP server

Which information is readable to Cisco Collaboration Software in the cloud?

A. PII

B. plain text name value pair

C. PII and plain text name value pair

D. No information is readable to Cisco collaboration Software.