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MB-240 Exam Questions & Answers

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MB-240 Exam Questions & Answers

Vendor: Microsoft

Certifications: Microsoft Certifications

Exam Code: MB-240

Exam Name: Microsoft Dynamics 365 Field Service

Updated: Jun 27, 2025

Q&As: 248 ( View Details)

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MB-240 Online Practice Questions and Answers

Questions 1

DRAG DROP

Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong size.

The clerk needs to understand the different tracking options for returning to the vendor.

Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may

need to drag the split bar between panes or scroll to view the content.

NOTE: Each correct selection is worth one point.

Select and Place:

Show Answer
Questions 2

You are working for a heating, ventilation, and air conditioning (HVAC) service organization.

The field technicians in your organization are working in the Microsoft Dynamics 365 Field Service mobile app. The technicians report that they are able to access customer assets, but unable to access functional location and customer asset

hierarchy in offline mode.

You need to ensure technicians can view the functional location and customer asset hierarchy in their mobile app.

What should you do?

A. Ensure there is internet connectivity in the mobile app.

B. Add the technicians to the mobile app's offline profile.

C. Enable asset hierarchy for the mobile app.

D. Download offline data to the mobile app.

Show Answer
Questions 3

You are setting up a new agreement for one of your customers in Dynamics 365 Field Service, so that your dispatchers and technicians are informed, and scheduled to work on the appropriate equipment.

Based on the contract details, you create the agreement and enter the work order and booking settings information. The work order is scheduled, but the technician is unable to see any details about which asset is included, nor any of the

parts and services that are also included.

You need to ensure the technician can view the missing details.

What should you do?

A. Create an Agreement Service and Service Task record, and add the appropriate details.

B. Create an Agreement Incident Record and associated Service Task record, and add the appropriate details.

C. Add the Customer Asset to the Work Order Settings details, and add the appropriate details.

D. Add the Customer Asset to the agreement record, and add the appropriate details.

Show Answer More Questions

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