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MB-240 Online Practice Questions and Answers

Questions 4

You are setting up assets for a customer.

The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.

Solution: You create an Asset Category and associate it with each component, and use the Location Tree for viewing.

Does this meet the goal?

A. Yes

B. No

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Questions 5

You need to use the Agreement function in Microsoft Dynamics 365 Field Service to automatically generate work orders and invoices. This configuration will be used for preventative and maintenance work.

You need to determine the configurations that are available for you to use in the Agreements setup.

Which three configurations are available? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Auto Generate Work Order

B. Resources Priority

C. Auto Generate Booking Dates in 24 hours

D. Generate Work Order Days in Advance

E. Booking Recurrence specification

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Questions 6

You are a Dynamics 365 for Field Service system administrator.

You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.

Solution: You implement the following configuration changes:

1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.

2) Assign an Hourly Markup percentage to each Resource Pay Type.

3) Assign Resource Pay Types to the applicable Pay Type.

4) Create Business Closures.

5) Create Bookable Resources with Hourly Rates.

Does this meet the goal?

A. Yes

B. No

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Questions 7

As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.

Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.

You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box

capabilities.

Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?

A. Resources

B. Work Order Types

C. Booking Rules

D. Incident Type

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Questions 8

The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.

Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.

A. Field Service-Dispatcher

B. Field Service-App Access and Field Service -Resource

C. Field Service-Mobile User

D. Field Service-User

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Questions 9

You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures.

You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly by the territory where

the client is located.

As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer.

What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.

A. Add a regional price list to the agreement that includes the price for products and services used.

B. Add a regional price list to the work order product that includes the price for products and services used.

C. Add a territory relationship to the work order that includes the price for products and services used.

D. Add a regional price list to the work order type that includes the price for products and services used.

E. Add a territory relationship to the agreement that includes the price for products and services used.

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Questions 10

You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.

You notice the Schedule Assistant always sets the Default Radius to 25 KM.

You need to have the schedule assistant Default Radius set to 50 Miles.

Which two options should you choose? Each correct answer presents a complete solution.

A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.

B. Set the Default Radius Value to 50 under Scheduling Parameters.

C. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.

D. Set the Default Radius Unit to Miles under Scheduling Parameters.

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Questions 11

You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering

team.

The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365.

You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.

Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.

A. Connect to Maps in Resource Scheduling.

B. Configure the map on the Schedule Board.

C. Set Auto Geo Code Addresses to Yes in Resource Scheduling.

D. Set Auto Geo Code Addresses to Yes in Field Service Settings.

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Questions 12

You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled "Parts Requests" within the Dynamics 365 Field

Service Mobile App.

You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.

What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.

A. Ensure that the Dynamics Mobile solution with the appropriate customizations has been published.

B. Synchronize the Dynamics 365 for Field Service Mobile App.

C. Ensure that a security role has been assigned to the project.

D. Verify that the impacted field engineers are enabled to use this project.

E. Ensure that the Woodford project with the appropriate customizations has been published.

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Questions 13

You are a Dynamics 365 for Field Service Mobile (FSM) customizer.

Technicians report that they are not seeing their Bookings in the FSM app.

You need to investigate why they cannot see their bookings.

What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.

A. Check Drip Scheduling setting on the Bookable Resource.

B. Check sync filter on Bookable Resource Booking View.

C. Check if sync filter on Bookable Resource entity is too restrictive for offline mode.

D. Check that FSM app is synching to server.

E. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.

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Exam Code: MB-240
Exam Name: Microsoft Dynamics 365 Field Service
Last Update: Mar 24, 2024
Questions: 207
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