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MB-230 Exam Questions & Answers

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MB-230 Exam Questions & Answers

Vendor: Microsoft

Certifications: Microsoft Certifications

Exam Code: MB-230

Exam Name: Microsoft Dynamics 365 Customer Service

Updated: May 20, 2025

Q&As: 371 ( View Details)

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Microsoft MB-230 Last Month Results

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MB-230 Online Practice Questions and Answers

Questions 1

HOTSPOT

A company has satellite offices that service local areas.

Each office must have full control over its own resources.

You need to configure the organizational units to reflect the satellite office structure.

Which entities should you use to relate to the organizational units? To answer, select the appropriate options in the answer area.

Hot Area:

Show Answer
Questions 2

HOTSPOT

You work for a healthcare company that does not use Azure Active Directory

You need to escalate conversations to a live agent without using custom code when a customer discusses personal health information.

Which technologies should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Show Answer
Questions 3

DRAG DROP

You need to create the dashboards.

Which dashboard types should you use? To answer, drag the appropriate dashboard types to the correct scenario. Each dashboard type may be used once, more than once, or not at all. You may need to drag the split bar between panes or

scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

Show Answer More Questions

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