MB-230 Exam Questions & Answers

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MB-230 Exam Questions & Answers

Vendor: Microsoft

Certifications: Role-based

Exam Code: MB-230

Exam Name: Microsoft Dynamics 365 Customer Service

Updated: Sep 18, 2022

Q&As: 195

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Same Questions from the Latest Real Exam

MB-230 Online Practice Questions and Answers

Questions 1

Your company makes use of Dynamics 365 Customer Service with the default settings unchanged.

You want to find like cases in the system using a default search feature.

You make use of Quick Find.

Does the action achieve your objective?

A. Yes, it does

B. No, it does not

Show Answer
Questions 2

You are employed as a system administrator for your company's Dynamics 365 for Customer Service implementation.

You have been tasked with making sure that customer service representatives have the ability to add service-level agreements (SLAs) to a record manually.

You activate the SLA.

Does the action achieve your objective?

A. Yes, it does

B. No, it does not

Show Answer
Questions 3

Your company makes use of Dynamics 365 for Customer Service. You are employed as a customer service manager.

You want to make sure that a client only receives support for the products that they have procured.

To which of the following should you add the products?

What should you do?

A. The business rule

B. The case

C. The client's entitlement

D. The client's profile

Show Answer More Questions

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