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9L0-012 Exam Questions & Answers

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9L0-012 Exam Questions & Answers

Vendor: Apple

Certifications: ACMT

Exam Code: 9L0-012

Exam Name: Mac Service Certification Exam

Updated: May 29, 2023

Q&As: 100

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Free 9L0-012 Exam Questions in PDF Format

9L0-012 Online Practice Questions and Answers

Questions 1

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?

A. You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers

B. Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer

C. Complete the set of three modification tests as specified in GSX prior to opening the computer

D. Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

Show Answer
Questions 2

Which of the following software tools can detect malfunctioning thermal sensors on MacBook Air (Mid 2013) models? SELECT TWO

A. System Information

B. Apple Service Toolkit (AST)

C. Apple Service Diagnostics (ASD)

D. Thermal Sensor Diagnostics (TD)

E. Thermal Service Diagnostics (TSD)

Show Answer
Questions 3

How often should the ESD mat be cleaned?

A. Once a year

B. Once a week

C. Once a month

D. Every few years

Show Answer More Questions

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