9L0-012 Online Practice Questions and Answers

Rhonda claims that her Mac cannot connect wirelessly to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A. Have you tried connecting to a different Wi-Fi network?

B. Does your ISP support wireless access to the Internet?

C. Do you have a Thunderbolt to Ethernet adapter?

D. Have you updated your RAM?

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?

A. Red

B. Blue

C. White

D. Yellow

Which of the following utilities helps to diagnose wireless network issues and is only available when running OS X v10.8.4 or later?

A. Network Utility

B. Network Diagnostics

C. Wireless Diagnostics

D. Network Setup Assistant

Examine the image.

Why is it important to remove the two depicted screws when replacing the hard drive in a MacBook Pro (15-inch, Mid 2012)?

A. You cannot remove the connector on the hard drive if you do not remove these screws.

B. You cannot remove the battery cable with these screws installed.

C. You will prevent strain on the hard drive flex cable by removing them.

D. You will damage the logic board if you do not remove these screws.

Which Mac Book Pro listed below can use USB 3 devices at full speed?

A. MacBook Pro (13-inch, Mid 2012)

B. MacBook Pro (13-inch, Late 2011)

C. MacBook Pro (15-inch, Late 2011)

D. MacBook Pro (17-inch, Late 2011)

If you cannot turn on a system using the power button, which of the following can be used to turn on a Macbook Pro (Retina. 13-inch. Late 2013 and Mid 2014) logic boards?

A. Two (2) switches that can be flipped.

B. Two (2) ports that be activated.

C. Two (2) pads that can be shorted.

D. Two (2) buttons that can be pressed.

Which of the following tools is used to hold the display steady when performing a repair on an iMac (Late 2012, Early 2013, Late 2013, Mid 2014)?

A. Service wedge

B. LCD Mount

C. LCD Clamp

D. Service stand

You are about to replace a MacBook Air (11-inch. Mid 2013) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

A. Remove the thermal module.

B. Install the battery cover.

C. Remove the SSD carrier

D. Remove the battery.

If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate the issue?

A. Reinstall OS X

B. Reset the System Management Controller (SMC)

C. Reset NVRAM

D. Startup in Safe Mode

When reinstalling a Mac Pro (Late 2013) graphics board, the spring must be placed:

A. with corners angled down

B. with corners angled up

C. with the use of the torque driver

D. with minimal force