9L0-012 Online Practice Questions and Answers

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?

A. Light dust in the fans

B. Third-party RAM installed

C. Lint gathered near the rear vents

D. Oxidation or discoloration of the logic board

What step is required before upgrading the RAM in a Mac Pro (Mid 2012)?

A. Remove the PCI-e fan.

B. Remove the processor tray.

C. Remove the hard drive carriers.

D. Remove the Optical Drive and Carrier.

Where is the keyboard mapping data for MacBook Air (Mid 2013) models stored?

A. Keyboard

B. Flash storage

C. Trackpad assembly

D. Boot ROM

The iMac (Late 2012, Early 2013, and Late 2013) display panel is secured to the rear enclosure using adhesive strips. Which of the following tools should be used to cut these strips?

A. Nylon probe tool (black stick)

B. Display Removal Tool

C. Commercial-grade pizza cutter

D. Putty knife E. Access card

The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid scratching:

A. plastic

B. acrylic

C. titanium

D. aluminum

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?

A. Light dust in the fans

B. Third-party RAM installed

C. Lint gathered near the rear vents

D. Oxidation or discoloration of the logic board

When one or more keycaps need to be replaced on a MacBook Pro (Retina, 15-inch Late 2013), a keycap kit can be used rather than replacing the top case assembly. Which of the following statements is true?

A. Use the Keycap Kit for Apple Portables to replace missing keycaps.

B. The keycap kit is cross compatible with the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013).

C. Use any portable keycap kit.

D. If more than three keycaps are need to be replaced, replace the entire top case assembly for that specific model MacBook Pro.

When conducting an internal inspection of MacBook Air (13-inch, Mid 2011) for accidental damage, why is it necessary to remove the battery?

A. There are liquid contact indicators on the underside of the battery module.

B. The battery is always removed in every repair on this unit.

C. The battery covers all of the spill sensors on the top case.

D. The battery must be removed to install the battery cover.

The display on Margaret's MacBook Air has multiple cracks. During your visual/mechanical inspection, you observe that the cracks are centered on an impact point. Margaret wishes the display repaired. How should you classify this repair?

A. Eligible for warranty service.

B. Eligible for out-of-warranty service (returnable damage)

C. Beyond economical repair

D. Ineligible for service (non-returnable damage)

Which of the tools below is considered part of an ESD-compliant workstation?

A. ABC or CO2Fire Extinguisher

B. A ground polarity tester

C. Styrofoam screw tray

D. Metal workbench