78950X Exam Questions & Answers

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78950X Exam Questions & Answers

Vendor: Avaya

Certifications: ACSS - 7895

Exam Code: 78950X

Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam

Updated:

Q&As: 65

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78950X Online Practice Questions and Answers

Questions 1

A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.

Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

A. A new short code needs to be set up in the ACCS.

B. A corresponding CDN needs to be set up

C. A new SIP extension needs to be added to the IP Office.

D. A short code needs to be added on the IP Office.

Show Answer
Questions 2

Which Contact Center component was previously using a combination of Active Directory - Lightweight Directory Services (AD-LDS) and Microsoft Access databases?

A. CCMA

B. CCMS

C. CCMM

D. CCT

Show Answer
Questions 3

What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)

A. The signed certificate needs in .pern format then imported into IP Office.

B. The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.

C. Use CA server Public or Private to generate the signed certificate.

D. Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.

E. CA server used to generate the signed certificate must be an SMGR based Private CA.

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