78950X Online Practice Questions and Answers

Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into interval, daily, weekly, and monthly summaries.

If the current time is 8:05 AM, when could the first interval report be created that would include current activity?

A. Any time after 8:05 AM

B. After midnight

C. After 8:15 AM

D. After 9:00 AM

Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)

A. Service Factor

B. Short call

C. Service Level

D. Display

Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)

A. Skillsets are only used for reporting purposes.

B. A skillset is a group of activity codes used for reporting purposes.

C. A skillset is group of agents whose skills are similar.

D. Skillsets are referenced in both application flows and scripts.

Refer to the exhibit.

The SIP Gateway Manager Management Client is fluctuating between red and green. From the information in the exhibit, what is the root cause of this problem?

A. Third party telephone control has been lost.

B. Control directory numbers on Avaya Contact Center Select (ACCS) are not acquired.

C. No application flows or scripts have been properly activated.

D. The Avaya Contact Center Select (ACCS) SIP extension has not been properly configured.

A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.

Which CCMM tool provides this functionality?

A. The Multimedia Contact Manager

B. The CCMA

C. The E-mail Manager

D. The outbound campaign Management Tool

Which statement about the Avaya SIP Sleuth is true?

A. It is a pre-installed application found under Contact Center Common Utilities.

B. It is a separate downloadable application that runs on a local workstation PC.

C. It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).

D. It must be downloaded and run from the AMS element manager.

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

A. Retrieving email messages from the corporate email server

B. Saving email attachments to the appropriate folder

C. Applying the rules engine to determine what skillset to queue the contact to

D. Logging into the corporate email server and sending the auto-reply

The administrator needs to use the IP Office Manager to change some SIP settings on the IP Office. Which two steps must be taken to make the change effective? (Choose two.)

A. The IP Office system may require a restart depending on the SIP settings changes.

B. When the IP Office Manager application Is closed, the change will be effective.

C. The administrator must execute the IP Office Manager save translations command

D. The administrator must save configuration to transfer changes to the IP Office.

What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)

A. The signed certificate needs in .pern format then imported into IP Office.

B. The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.

C. Use CA server Public or Private to generate the signed certificate.

D. Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.

E. CA server used to generate the signed certificate must be an SMGR based Private CA.

Which two tasks must be completed before starting the WebLM Software Appliance deployment? (Choose two.)

A. Download the WebLM Software Appliance from PLDS.

B. Mount the Avaya Contact Center Select (ACCS) DVD on the VMware server.

C. Verify that the Avaya Contact Center Select (ACCS) Software Appliance has been deployed

D. Log into the vCenter or vSphere.