78950X Online Practice Questions and Answers

In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow an individual service to be stopped and started?

A. Enter the advanced password, right click on the service and select restart.

B. Right click on the service and select reboot.

C. Right click on the service and select restart.

D. Enter the advanced password, right click on the service and select end process.

Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into interval, daily, weekly, and monthly summaries.

If the current time is 8:05 AM, when could the first interval report be created that would include current activity?

A. Any time after 8:05 AM

B. After midnight

C. After 8:15 AM

D. After 9:00 AM

Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)

A. Skillsets are only used for reporting purposes.

B. A skillset is a group of activity codes used for reporting purposes.

C. A skillset is group of agents whose skills are similar.

D. Skillsets are referenced in both application flows and scripts.

Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.

Which password is required?

A. ACCS Administrator password

B. IP Office System password

C. CCMA Login ID password

D. Agent Login ID password

A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?

A. Connecting voice contacts to the ACCS contact router

B. Directing email and web communication contacts to the contact router

C. Synching agents with extensions on IP Office in ACCS

D. Processing voice and music recordings for flow and scripts

A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.

Which CCMM tool provides this functionality?

A. The Multimedia Contact Manager

B. The CCMA

C. The E-mail Manager

D. The outbound campaign Management Tool

Which two parameters does the Avaya Aura Media Server (AAMS) default locale setting control? (Choose two.)

A. The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts

B. The language for the User Interface

C. The locale used for default prompts and announcements

D. The keyboard requirements

What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?

A. The Replication account setup must be different between Primary and Backup AAMS.

B. The UUID from Backup AAMS should be selected for use on Primary AAMS.

C. The UUID from Primary AAMS should be selected for use on Backup AAMS.

D. Enable High Availability should only be selected on the Primary AAMS.

Which deployment option includes a Microsoft Windows Server Standard Edition product license key?

A. PVI Deployment

B. Hardware Appliance Deployment

C. DVD Deployment

D. Software Appliance Deployment

Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

A. ACCS, Configuration component

B. ACCS, Contact Center Manager component

C. IP Office Web Manager

D. IP Office System Status