2025 Pass4itsure 500-440 Dumps | Actual Questions and Answers

Free 500-440 Exam Questions in PDF Format

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500-440 Online Practice Questions and Answers

Questions 1

Which option describes the impact of using a Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise system?

A. The call type is changed and continues the current script execution.

B. The call is reset to the new call type, like a new call with all counters reset to zero.

C. There is no impact, and the call type is used only for the initial script selection process.

D. The call is reclassified and the system executes a new routing associated with that call type.

Show Answer

Questions 2

Which three statements about Courtesy Callback are true? (Choose three.)

A. Courtesy Callback reduces the time callers have to wait in a queue.

B. Courtesy Callback enables Cisco Unified Communication Manager to offer callers (who meet your criteria) the option to receive a courtesy callback by the system instead of waiting in the queue.

C. The caller who has been queued by Cisco Unified Communication Manager can hang up and subsequently be called back when an agent is close to becoming available (preemptive callback).

D. Courtesy Callback does not change the time a customer must wait to be connected to an agent.

E. If the caller decides to be called back by the system, they leave their name and the time they want to be callback.

F. You can schedule a callback for a specific time.

G. Courtesy Callback is supported only with Cisco Voice Gateway.

H. Courtesy Callback is not allowed with Agent Request API.

Show Answer

Questions 3

Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

A. desktop for third-party ACD

B. phonebooks and workflows

C. content sharing gadget

D. basic call control (answer, hold, retrieve, end, and make call)

E. agent historical reports

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500-440 Exam Questions & Answers

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