500-440 Exam Questions & Answers

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500-440 Exam Questions & Answers

Vendor: Cisco

Certifications: Cisco Unified Contact Center Enterprise Specialist

Exam Code: 500-440

Exam Name: Designing Cisco Unified Contact Center Enterprise (UCCED)

Updated: Sep 14, 2022

Q&As: 93

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500-440 Online Practice Questions and Answers

Questions 1

Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

A. basic call control (answer, hold, retrieve, end, and make call)

B. advanced call control (consultation, transfer after consult, conference after consult)

C. agent historical reports

D. ready and login reason codes

E. phonebooks and workflows

F. desktop for third-party ACD

Show Answer
Questions 2

Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)

A. Cisco Unified CCE supports only one agent ACD line on the IP phone.

B. The ACD line on the IP phone may have voicemail or call forwarding defined.

C. In a typical call center, the ACD line is the first line on the phone to make it easier for the agent to forward inbound ACD calls.

D. The agent state changes based on the activity of the ACD line.

E. If the agent picks up the phone to place a call, the agent is put into ready mode.

Show Answer
Questions 3

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A. Add a redundant device pool to the Cisco Unified CallManager Group configuration.

B. Add a second TFTP server to the cluster.

C. Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.

D. Use an SRST reference in the device pool.

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