500-442 Exam Questions & Answers

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500-442 Exam Questions & Answers

Vendor: Cisco

Certifications: Cisco Unified Contact Center Enterprise Specialist

Exam Code: 500-442

Exam Name: Administering Cisco Contact Center Enterprise (CCEA)

Updated: Mar 15, 2023

Q&As: 59

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Same Questions from the Latest Real Exam

500-442 Online Practice Questions and Answers

Questions 1

How can the Extension Mobility feature be described?

A. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

B. As part of the configuration, both device profiles and phones need to be added to the pg user account.

C. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

D. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

Show Answer
Questions 2

Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

A. configure Skill groups and Skill targets

B. configure Agent Desk Settings

C. configure Route teams and Skill targets

D. configure Agent Route Groups

E. configure the Administrators

Show Answer
Questions 3

What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

A. TCP/IP disconnect reports

B. Real-time Report

C. Historical Report

D. Administration Audit Report

E. Call Routing Reports

Show Answer More Questions

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