500-440 Online Practice Questions and Answers

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

A. pending contacts, callbacks, retries

B. callbacks, retries, pending contacts

C. retries, callbacks, pending contacts

D. pending contacts, pending callbacks, pending retries

In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?

A. fully qualified domain name of the servers

B. physical MAC address of the NIC card from the Cisco Finesse servers

C. Certificate Signing Request

D. IP address of server

E. system ID of the server

Which type of MTP is supported with Cisco Unified Mobile Agent?

A. MTP Pass-Through

B. MTP No Pass-Through

C. MTP Pass-Around

D. MTP No Pass-Around

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A. Add a redundant device pool to the Cisco Unified CallManager Group configuration.

B. Add a second TFTP server to the cluster.

C. Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.

D. Use an SRST reference in the device pool.

Which failure scenario in the Cisco Unified Contact Center Enterprise solution stops all processing and routing of contact center calls?

A. ICM Call Router Side A fails at the same time that ICM Logger Side A fails.

B. ICM Call Router Side A fails at the same time that ICM Logger Side B fails.

C. ICM Call Router Side B fails at the same time that ICM Logger Side A fails.

D. ICM Call Router Side B fails at the same time that ICM Logger Side B fails.

E. ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.

F. ICM Logger Side A fails at the same time that ICM Logger Side B fails.

Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution?

A. Side A OPC

B. Side A MDS

C. Side B OPC

D. Side B MDS

E. OPC with disabled clock

F. MDS with the disabled clock

In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. Which option is the recommended configuration (AW type) for these two machines?

A. 1 - Primary Distributor AW, 1 - Secondary Distributor AW

B. 1 - Primary Distributor AW, 1 - Client AW

C. 1 - Secondary Distributor AW, 1 - Client AW

D. 2 - Client AWs

E. 2 - Secondary Distributor AWs

F. 1 - Primary Client AW, 1 - Secondary Client AW

Which three statements about Courtesy Callback are true? (Choose three.)

A. Courtesy Callback reduces the time callers have to wait in a queue.

B. Courtesy Callback enables Cisco Unified Communication Manager to offer callers (who meet your criteria) the option to receive a courtesy callback by the system instead of waiting in the queue.

C. The caller who has been queued by Cisco Unified Communication Manager can hang up and subsequently be called back when an agent is close to becoming available (preemptive callback).

D. Courtesy Callback does not change the time a customer must wait to be connected to an agent.

E. If the caller decides to be called back by the system, they leave their name and the time they want to be callback.

F. You can schedule a callback for a specific time.

G. Courtesy Callback is supported only with Cisco Voice Gateway.

H. Courtesy Callback is not allowed with Agent Request API.

With Cisco Unified Contact Center Enterprise, what is the maximum number of skill groups in a Cisco Finesse Queue gadget?

A. 100

B. 15

C. 50

D. 20

Which three statements about the Cisco Unified CVP Post Call Survey (PCS) are true? (Choose three.)

A. The mapping of a dialed number pattern to a PCS number enables the PCS feature for the call

B. PCS lets you schedule a call to the caller at a later time

C. For reporting purposes, the PCS call has the same call key information

D. The value of the user.microapp. is PCS controls whether the call is transferred to the PCS number

E. SIP REFER call flow is required to trigger PCS

F. The call context for the PCS includes GUID and all context up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the PCS context