500-440 Online Practice Questions and Answers

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

A. SIP REFER label and SigDigits

B. SIP REFER with ICM router requery

C. SIP REFER with ICM script Send To VRU node

D. SIP REFER with custom SIP header

E. SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label

F. SIP REFER with ECC variable user.sip.transfer

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

A. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway

B. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway

C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

D. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

Which type of MTP is supported with Cisco Unified Mobile Agent?

A. MTP Pass-Through

B. MTP No Pass-Through

C. MTP Pass-Around

D. MTP No Pass-Around

Refer to the exhibit.

In Cisco Finesse 10.0(x), when agents login into the desktop as a Mobile Agent, which number is used in the highlighted Extension field?

A. the local CTI port dialed number

B. the remote CTI port dialed number

C. agent PSTN number (accessible from CUCM/GW)

D. agent ID

E. agent reservation script dialed number

Which option describes the impact of using a Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise system?

A. The call type is changed and continues the current script execution.

B. The call is reset to the new call type, like a new call with all counters reset to zero.

C. There is no impact, and the call type is used only for the initial script selection process.

D. The call is reclassified and the system executes a new routing associated with that call type.

Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? (Choose three.)

A. For reporting purposes, the Post Call Survey call has the same CallGUID and call context as the original inbound call.

B. For reporting purposes, the Post Call Survey call has the ICM Router Key and call context from the original inbound call.

C. The call context for the Post Call Survey includes all contexts up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the Post Call Survey context.

D. This feature lets you configure a call flow that, after the caller disconnects from the agent, optionally sends the call to a dialed number configured for a Post Call Survey.

E. If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the reporting server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.

F. If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the call server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

A. agents

B. IVR ports

C. PSTN gateway trunks

D. reporting ports

Which option describes the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise?

A. Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.

B. Cisco Unified Outbound Dialer reduces agent capacity by a factor of four--each outbound port is equivalent to four agents on the peripheral gateway.

C. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33--each outbound port is equivalent to 1.33 agents on the peripheral gateway.

D. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15--each outbound port is equivalent to 15 agents on the peripheral gateway.

When you deploy Cisco Unified CCE on Cisco UCS C-Series Servers, which statement about the connectivity of the upstream switches is true?

A. You can connect the Cisco UCS C-Series Servers to stacked Layer 2 switches (having multiple Layer 2 switches for HA but in a stackable configuration).

B. You can connect to two or more Layer 2 upstream switches.

C. You can connect to only one Layer 2 upstream switch per Cisco UCS C-Series Server.

D. Cisco UCS C-Series Server does not support Layer 2 upstream switches.

Which Cisco Unified Border Element configuration is correct when deployed with Cisco UCCE Unified CVP?

A. You must dedicate a voice gateway for VXML browser sessions.

B. You must configure Cisco Unified Border Element as media pass flow-around mode.

C. You must configure Cisco Unified Border Element as media pass flow-through mode.

D. You must use box-to-box Cisco Unified Border Element redundancy.