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CIS-CSM Exam Questions & Answers

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CIS-CSM Exam Questions & Answers

Vendor: ServiceNow

Certifications: CIS

Exam Code: CIS-CSM

Exam Name: Certified Implementation Specialist - Customer Service Management

Updated: Dec 04, 2023

Q&As: 227

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Free CIS-CSM Exam Questions in PDF Format

CIS-CSM Online Practice Questions and Answers

Questions 1

Which of the following are true regarding the Community Portal application? (Choose two.)

A. It is available to any customer with a Community license

B. It is available by default with the Support and Service portals

C. It is only available to CSM license holders

D. Most of the configuration does not require System Administrator role

Show Answer
Questions 2

If only one user reports a content for moderation, the content will be hidden.

A. True

B. False

Show Answer
Questions 3

Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)

A. Proactive Prevention

B. Service-Aware Install Base

C. Service Reporting

D. Proactive Case

E. Service-Aware CMDB

F. Service Monitoring

Show Answer More Questions

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