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CIS-CSM Exam Questions & Answers

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CIS-CSM Exam Questions & Answers

Vendor: ServiceNow

Certifications: ServiceNow Certifications

Exam Code: CIS-CSM

Exam Name: Certified Implementation Specialist - Customer Service Management

Updated: May 17, 2025

Q&As: 239 ( View Details)

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CIS-CSM Online Practice Questions and Answers

Questions 1

Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)

A. Knowledge Product Entitlements

B. Data Policy

C. ACL

D. User Criteria

Show Answer
Questions 2

What happens to a case whenever the state of one of the associated IT Service Management records (incident, problem, change) is updated?

A. The case escalates to an assignment group as defined in the default escalation template

B. The case work notes are updated automatically

C. The case action status changes to Related Task Updated

D. The case displays a special handling note highlighting the update

Show Answer
Questions 3

Depending on which CSM workspace you are operating within, certain steps can be applied to configure the form header. Which of the following is correct regarding form headers in the CSM Configurable workspace?

A. The form header's secondary values can only be displayed above the ribbon components

B. The form header's primary values can be displayed in the contextual side panes instead of above the ribbon components

C. The form header's secondary values can be displayed in the contextual side panel instead of above the ribbon components

D. The form header for the case form can display five levels of field values from the case table

Show Answer More Questions

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