Vendor: ServiceNow
Certifications: CIS
Exam Code: CIS-CSM
Exam Name: Certified Implementation Specialist - Customer Service Management
Updated: Dec 04, 2023
Q&As: 227
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Which of the following are true regarding the Community Portal application? (Choose two.)
A. It is available to any customer with a Community license
B. It is available by default with the Support and Service portals
C. It is only available to CSM license holders
D. Most of the configuration does not require System Administrator role
If only one user reports a content for moderation, the content will be hidden.
A. True
B. False
Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)
A. Proactive Prevention
B. Service-Aware Install Base
C. Service Reporting
D. Proactive Case
E. Service-Aware CMDB
F. Service Monitoring
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