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C9550-275 Exam Questions & Answers

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C9550-275 Exam Questions & Answers

Vendor: IBM

Certifications: WebSphere

Exam Code: C9550-275

Exam Name: Blueworks Live IBM Business Process Manager Express or Standard Edition V8.0 BPM Analysis

Updated: Nov 27, 2023

Q&As: 51

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C9550-275 Online Practice Questions and Answers

Questions 1

A company needs to improve their hiring process and hired a BPM analyst to map the current state. What is the first thing the BPM analyst should do while constructing a discovery map? Identify the:

A. Value-Add activities.

B. sub processes within the hiring process.

C. start and end points of the hiring process.

D. activity where the maximum problems lie.

Show Answer
Questions 2

During the Process Discovery phase, the BPM analyst needs to schedule and plan for the Process Improvement and Discovery Workshop (PIDW). In planning the PIDW, what activities should the BPM analyst include on the agenda in addition to the following? 1. Prepare workshop participants.

2. Introduce BPM. 3. Identify business case overview. 4. Determine business impact.

A. 5. Implement the business process.


Develop the use cases.


Discuss findings and proposed solution.

B. 5. Document the business process inventory and roadmap.


Develop the solution approach.


Discuss detailed estimates.

C. 5. Document the business process.


Develop the solution approach.


Discuss findings and proposed solution.

D. 5. Demonstrate the business process playback.


Develop the use cases.


Discuss findings and proposed solution.

Show Answer
Questions 3

A cable company is improving a process in their call center for requesting cable service. The new process will run in IBM Business Process Manager V8.0. The call center supervisor would like to know how long it takes the customer service representatives to answer the customer requests before passing the request to the engineering department to provide the service. What should the BPM analyst recommend to address the measurement reporting requirement?

A. Use the My Performance scoreboard with Provide Cable Service filter.

B. Use the My Team Performance scoreboard with the Answer Customer Request activity.

C. Use IBM Business Monitor to create a custom report with events from the engineering department database.

D. Create a custom report with tracking points in the process with cable service customer names.

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