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Download DemoVendor: Salesforce
Certifications: Architect Exams
Exam Code: B2B-SOLUTION-ARCHITECT
Exam Name: Salesforce Certified B2B Solution Architect
Updated: Dec 03, 2024
Q&As: 112
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A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:
1.
Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
2.
Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.
3.
Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
4.
Northern Trail Hot Tubs supports its Dealers and Customers directly, and Dealers would like better insight into support that their Customers receive. Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?
A. Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases
B. B2B Commerce for Dealers to get pricing and Service Cloud for Cases
C. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products
D. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases
Correct Answer: C
Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back-office systems data visible to employees, customers. And partners via front- office capabilities like Salesforce. The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.
Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data--and an ERP is the master for all invoice, order, and payment data. How should the Solution Architect segment opportunities and order data in Salesforce*
A. SOR for Opportunities and System of Intelligence for Orders
B. System of record (SOP.) for Opportunities and System of Engagement for Orders
C. System of Engagement for Opportunities and SOR for Orders
D. SOR for Opportunities and SOR for Orders
Correct Answer: B
Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers have opened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season.
Based on that criteria, which solution should the Solution Architect recommend to UC?
A. Set up scheduled flows to handle email sending and tracking.
B. Recommend Marketing Cloud Account Engagement.
C. Develop a custom solution using scheduled Apex to send emails.
D. Recommend Marketing Cloud Personalization.
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