500-442 Online Practice Questions and Answers

Which two types of scripts can be created with the Script Editor? (Choose two.)

A. Call Flow and Call Control Scripts

B. Call Studio Scripts

C. Routing Scripts

D. Tenant Scripts

E. Administrative Scripts

How can the Extension Mobility feature be described?

A. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

B. As part of the configuration, both device profiles and phones need to be added to the pg user account.

C. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

D. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

A. ICM responds to the Route Request by running a Routing Script.

B. CVP delivers a Route Request to the ICM Central Controller.

C. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.

D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

Where should the RONA setting be positioned the highest?

A. on CVP OPS console

B. on the phone in CUCM

C. on the desk setting on UCCE

D. on the script in UCCE

Which server holds the .wav files on a UCCE environment?

A. VXMLGW

B. CVP reporting server

C. ICM Router

D. Media Server

Which microapp is used to gather information from the caller?

A. Play Digit microapp

B. Play Media microapp

C. Get Digits microapp

D. Get Speech microapp

Which communication protocol is being used between PG/Router and Live Data to generate report information?

A. TCP

B. HTTP

C. TIP

D. UDP

Which two steps are required to configure RONAfor CCE? (Choose two.)

A. Survivability

B. Auto-answer

C. CCE Web Admin

D. Scripting logic

E. Skill target configuration

WhichVVBCLI command can set an individual media file to an expired state?

A. utils vvb cache stale_cache_entry

B. set vvb cache stale_cache_entry

C. show set vvb cache stale_cache_entry

D. set vvb cache stale_cache_entries

Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

A. the file format is mp3

B. G711 mu-law or a-law

C. G729

D. the max file size is 40 MB

E. the file format is wav