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SALES-CLOUD-CONSULTANT Exam Questions & Answers

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SALES-CLOUD-CONSULTANT Exam Questions & Answers

Vendor: Salesforce

Certifications: Sales Cloud Consultant


Exam Name: Salesforce Certified Sales Cloud Consultant

Updated: Nov 25, 2022

Q&As: 869

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SALES-CLOUD-CONSULTANT Online Practice Questions and Answers

Questions 1

Universal Containers contact center would like to measure and communicate case escalation rates to management. Which solution should a consultant recommend to meet this requirement?

A. Create a formula field on the case record to calculate percentage of escalated cases

B. Create a daily snapshot report of all cases and calculate percentage of escalated cases

C. Create a case report with a custom summary formula to calculate the percentage of escalated cases

D. Create a bucket field on a report to calculate the percentage of escalated cases

Show Answer
Questions 2

The Cloud Kicks sales team can create leads for both business and individual customers. Person accounts

have been enabled in its Salesforce org.

How can the consultant ensure that Leads are converted into either a business account or a person

account where appropriate?

A. Populate the Company field with "Person'',

B. Leave the Company field blank.

C. Create separate record types for business account leads and person account leads.

D. Check the person account checkbox on the lead.

Show Answer
Questions 3

Cloud Kicks needs to quickly look up Contacts, Accounts, and Opportunities and easily log calls. The team wants access to customer information while out of the office, and without an internet connection, because of limited coverage in certain geographic areas.

Which two steps should the consultant take to create a solution? Choose 2 answers

A. Enable caching and Offline Edit

B. Enable Mobile SDK

C. Enable Salesforce Inbox

D. Salesforce mobile app

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