SALES-CLOUD-CONSULTANT Online Practice Questions and Answers

A company is planning for the migration of an existing knowledge base into Salesforce Knowledge. Which set of factors should be considered in selecting which articles to migrate?

A. Last modified date and frequent search terms

B. Last modified date and number of recent article views

C. Original creation date and average rating of articles

D. Original creation date and total number of article views

Universal Containers wants to provide a more consistent service experience to its customers and is evaluating the Service Cloud macro feature.

Which three configurations must be made? Choose 3 answers

A. Users must use Lightning Experience.

B. Publisher Actions used in the macros must be on the page layout.

C. The Macros widget or utility must be added to the console.

D. The Run Macros Permission must be granted to users.

E. The Run Macros Action must be on the page layout.

Which best describes the Salesforce Automation feature "Data Valid action" ?

A. Ensures that we are tracking our progress towards the desired states.

B. Enforces the business process.

C. Identifies key stakeholders from the buy side.

D. Makes sure we recognize those involved in the sales process.

E. Allows to better automate the sales methodology.

F. Determines the sales stages of an organization.

Universal Containers is implementing an entitlement process in its contact center to gain better visibility into how well the company is delivering on customer service level agreements (SLAs). Which two approaches can be used to accomplish this goal? Choose 2 answers

A. A. To Display whether a case response complies with a customer's service level agreement.

B. To monitor the case escalation rule queue to confirm service levels are met.

C. To represent metrics such as first-response and resolution time on cases.

D. To identify the customer contact associated with a particular stage of a service contract.

UC recently acquired Global Packaging, a company that has complementary Products. UC wants to run a major campaign showcasing its new product bundling. The company will use multiple marketing channels to create awareness in the marketplace. Each marketing channel will need to be measured for its effectiveness both individually and collectively. How should the consultant design the solution for UC?

A. Create a single campaign, add members, and set the status to active

B. Create campaigns for each channel with members and link child campaigns to a parent campaign

C. Create campaigns for each channel, link them to a parent, and add members to the parent

D. Create a single campaign and add member statuses for each marketing channel

Universal Finance has two sales divisions. Sales Division As customers are individuals: Ind Sales Division B's customers are businesses. Of Each division's sales representatives have their own user profiles, and person accounts are enabled. Sales Division B's sales representatives should not be able to create person accounts; they should only be able to create business accounts. What solution should a consultant recommended to meet these requirements?

A. Remove person account record types from the Division B sales representative user profile.

B. Use Divisions to hide person accounts from the Division B sales representative user profile.

C. Use field-level security to hide the "Is Person Account" Checkbox from the Division B sales representative user profile.

D. Check the "disable person accounts" permission on the Division B sales representative user profile.

The sales director at Universal Containers is concerned the percentage of all Opportunities marked Closed Won is lower than expected. The director wonders if sales reps are converting leads before enough information is known about the prospects.

Which two criteria should a consultant recommend to determine if a lead is qualified? Choose 2 answers

A. The lead works for a well-known company.

B. The sales rep believes there is a strong likelihood of a sale to this lead.

C. The lead has submitted a written agreement to purchase.

D. The lead needs Universal Container's products and services.

Cloud Kicks has organization-wide defaults set to Private for Account. With the rollout of Opportunity Teams, what should a consultant consider?

A. The Opportunity will be implicitly Write for the team,

B. Opportunity should be set to Public Read/Write first.

C. Account should be set to Public Read first.

D. The Opportunity's Account will be implicitly Read for the team.

Northern Trail Outfitters (NTO) has completed its annual planning and wants to update the territory assignments for all sales reps in its enterprise. NTO understands this can impact the current year closing due by the end of the quarter. The IT

team is also planning a release of the new incentive management package that will be used by sales reps.

Which two considerations should the consultant consider when deciding on the timing of the release?

Choose 2 answers

A. Testing changes to Territory Management and the incentive management package should be completed in a Full Sandbox before releasing to Production.

B. Changes to Territory Management need to be made in Production directly and can be completed without impacting users.

C. Installing a new incentive management package along with Territory Management changes may add high risk to the deployment.

D. Combining the Territory Management changes, and the incentive management package allows for mi faster ramp-up time for users.

A consultant has been tasked with analyzing the way sates reps use Salesforce to work a deal from inception to close, and then presenting this information to management. What should the consultant utilize to present the information?

A. Sales Architecture Map

B. Business Process Map

C. System Landscape Diagram

D. Entity Relationship Diagram