SALES-CLOUD-CONSULTANT Online Practice Questions and Answers

The VP of sales at Universal Containers wants to be able to see a visual representation of sales by month for each account in salesforcel mobile app.

What should a consultant recommend to meet this requirement?

A. Embed a chart on the account page, no other customization needed

B. Embed a chart on the account page and use a custom link to filter by account

C. Create a of visualforce page with an embedded chart component for each account.

D. Create a dashboard component and use chatter feed on the account on salesfrocel

UC is purchasing smartphones and tablets for MS global sales team members. Sales management wants mobile access to key functionality, including collaboration, customer management, and opportunity management. What component of Salesforce Sales Cloud mobility should a consultant recommend to meet these requirements? Choose 2 answers

A. Salesforce Touch

B. Visualforce for mobile.

C. Native mobile applications.

D. AppExchange mobile plugin.

Universal publications are a publishing house that sells online subscriptions for its leading magazine. Customers can make a single Payment, or set up to pay weekly, monthly or quarterly. Universal Publications wants to use opportunities to track and report on these subscription deals. What should a consultant recommend to meet this requirement?

A. Enable schedules on product object.

B. Use contracts with a lookup to opportunity object.

C. Use assets with a lookup to opportunity object.

D. Enable schedules on opportunity object.

UC implemented new quoting functionality for sales representatives and needs to enable the same functionality for its partners. How can this be accomplished?

A. Enable quotes and content in the partner portal to allow partners to store their PDF quotes.

B. Create a custom quote object to capture partner quotes on opportunities separate from non-partner quotes.

C. Update the partner sales process to include stages for managing and submitting partner quotes.

D. Grant partner access to quotes and add the quotes related list to the partner opportunity page layouts.

Which two solutions should a consultant recommend if a sales process requires opportunities to have associated product line items before moving the opportunity to the negotiation stage? Choose 2 answers.

A. Configure a validation rule that types the Has Line Item and Stage fields for the correct condition.

B. Define a workflow rule that automatically defaults to a pricebook and product line item when selecting the negotiation stage.

C. Ensure that all sales representatives have access to at least one pricebook when creating product lines.

D. Configure the opportunity record types to enforce product line item entry before selecting the negotiation stage.

Universal Computing is planning to implement salesforce sales cloud to support its professional services division. The universal computing sales team wants to easily see customer purchasing activity on account, contact, and contract detail pages. What should a consultant recommend to meet this requirement?

A. Enable salesforce console for sales to see customer purchasing activity

B. Create a custom object related to the account, contact and contact objects.

C. Enable the orders object in salesforce to track customer purchases

D. Create a global publisher action to view all customer purchasing activity

How should Cloud Kicks prepare for its first meeting to discuss its Salesforce implementation with a consultant?

A. Gather key stakeholders. Establish goals and key metrics. Set up the communication plan. Define the sales process.

B. Gather key stakeholders. Establish goals and key metrics. Plan for users. Define the sales process

C. Establish key metrics. Set up profiles. Define the sales process. Gather key stakeholders. Set up the communication plan.

D. Establish goals and key metrics. Define the sales process. Plan for users. Identify the admin.

A sales Rep in the UC won a sales deal and set the opportunity stage as Closed/Won. What impact will this change have on the opportunity in the forecast?

A. It will be associated with the Closed/Won forecast category and automatically contribute to the forecast.

B. It will be associated with the Closed/Won forecast category and will need to be added by the sales rep.

C. It will be associated with the Closed/Won forecast category and will need to be committed by the sales rep.

D. It will be associated with the Closed/Won forecast category and contribute to the forecast once approved with the manager.

Cloud Kicks maintains two lines of business: individual sales and franchise sales, the sales cycle for franchise sales is more complex and involves more stages than the individual sales cycle. Which three action should the Consultant recommend to create a solution? Choose 3 answers

A. Configure different sales process for each line business.

B. Assign different page layout to each record type.

C. Assign different sales processes to each page layout.

D. Configure different record types.

E. Configure different sales process to each page layout.

Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

A. Create case escalation rules to route high-priority cases directly to supervisors for resolution

B. Create reports to analyze call data in order to understand peak times and ensure adequate staffing

C. Set up analytical snapshots to capture key case information and create historical trending reports

D. Set up a Salesforce Customer Community that will allow customers to create cases online