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MB-910 Exam Questions & Answers

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MB-910 Exam Questions & Answers

Vendor: Microsoft

Certifications: Fundamentals

Exam Code: MB-910

Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Updated: Oct 02, 2024

Q&As: 190

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MB-910 Online Practice Questions and Answers

Questions 1

A company uses Dynamics 365 Customer Service.

The company plans to use support queues to organize and monitor the progress of cases. Customer support agents will select cases from queues in which they are members.

Agents release case items if they are not able to continue working on a case.

Which statement describes what happens when a case item is released from the queue?

A. The case continues to remain in the agent's personal queue until someone else selects the item from the queue.

B. The case is removed from all queues.

C. The case is removed from the agent's personal queue and returned to the original support queue.

Show Answer
Questions 2

An online retail company uses Dynamics 365 Marketing.

Customers abandon carts with items after shopping on the company's website. The marketing manager must send an email to these customers to ask if they want to complete the purchase.

You need to select a feature to send the mail.

Which feature should you use?

A. Segment-based journey

B. Trigger-based journey

C. Power Automate desktop flow

D. Email campaign

E. Customer interactions timeline

Show Answer
Questions 3

HOTSPOT

A company implements cases in Dynamics 365 Customer Service.

You need to select the features that meet the requirements for a case.

Which feature should you use for each requirement? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Show Answer More Questions

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