CAT-180 Online Practice Questions and Answers

When you create configuration items (CIs) for notifications, you distinguish special object contacts from normal ones by using the:

A. number (#) character

B. percent (%) character

C. ampersand (and) character

D. commercial AT (@) character

You need to import string fields, such as organization names, into the CA Service Desk database. To do this, you will need to convert them to their internal database values. Which utility enables you to perform this task?

A. pdm_deref

B. pdm_extract

C. pdm_discimp

D. pdm_userload

Which component has a Willingness Value?

A. Web engine

B. Data extractor

C. pdm_userload input file

D. Database interface (DBI)

Which features characterize CA Workflow? (Choose three)

A. It includes inherent security.

B. It is only used for manual tasks.

C. It is external to CA Service Desk.

D. It is used for well defined processes.

E. Users need to be Analysts in CA Service Desk.

In a configuration with a Remote Management Database (MDB), what is the preferred requirement for the primary CA Service Desk Server?

A. Single Processor, 2 GHz; 2 GB RAM

B. Dual Processor, 2 GHz; 4 GB RAM

C. Dual Processor, 3GHz; 8 GB RAM

D. Quad Core Processor; 8 GB RAM

When you run pdm backup:

A. It shuts down the daemons in UNIX only first.

B. It shuts down the services in Windows only first.

C. It shuts down the daemons in UNIX or the services in Windows first.

D. It does not need to shut down the daemons in UNIX or the services in Windows at any stage.

Which characteristic applies to an Active-Active clustering configuration?

A. One computer starts if another fails.

B. One computer uses two processors.

C. Two computers process the same data.

D. Two computers are switched on and off alternatively throughout the day.

When is a report instance created?

A. When you view a report

B. When a scheduled report runs successfully

C. When you select a report type for your schedule

D. When you modify an out-of-the-box (OOTB) report

Out-of-the-box (OOTB), which roles have reports populated in their report web forms? (Choose two)

A. Managers

B. Administrators

C. Level 1 Analysts

D. Level 2 Analysts

Which language are macros related to Service Level Agreements (SLAs) written in?

A. PL/I

B. PERL

C. SPEL

D. Visual Basic