C_TCRM20_72 Online Practice Questions and Answers

You want to be notified when BDoc messages are not executed properly.

What would you configure?

A. qRFC monitor

B. Error handler

C. Middleware broker

D. Subscription in admin console

Your company runs SAP ERP and SAP CRM but does not utilize the SAP NetWeaver Portal or any other portal product.

What would you do if a SAP CRM user required access to the SAP ERP transaction "Display Bill of Material"?

A. Start the Virtual Machine Container.

B. Implement Single Sign-On certificates.

C. Use the transaction launcher.

D. Install the MapBox.

There are several ways to adapt a CRM WebClient UI application.

Which of the following tasks can you perform using the UI Configuration Tool?

A. Assign design objects to context nodes.

B. Exchange the standard logo.

C. Create a tile layout for an overview page.

D. Create a quick link.

What can you do in the SAP CRM Web Channel?

Note: There are 2 correct answers to this question.

A. Create opportunities.

B. Configure products using the Internet pricing and configurator (IPC).

C. Create billing plans.

D. Create orders with reference to a marketing campaign.

Which assignments do you need to make in Customizing when setting up organizational data determination in business transactions?

Note: There are 2 correct answers to this question.

A. You must assign at least one determination rule to a transaction type.

B. For the "Organizational Model" determination rule type, you have to assign responsibilities directly in the rule.

C. You have to assign an organizational data profile to a transaction type.

D. You must assign at least one determination rule to an organizational data profile.

For what purpose would you use account hierarchies?

Note: There are 2 correct answers to this question.

A. Account classification

B. Pricing

C. Contract management

D. Reporting

You want to download existing SAP ERP customers to SAP CRM.

Which Customizing steps must you perform?

A. Create your own account group for the data transfer from SAP ERP to SAP CRM.

B. Create the business partner account life cycle.

C. Set up the mapping for the classification customer and an account group (PIDE).

D. Set up the same number ranges in both systems (they must be equal).

Through a marketing campaign call list, an agent made a call to a prospect, who expressed interest.

Which transaction types can the agent use to capture the prospect's interest?

Note: There are 2 correct answers to this question.

A. Quotation

B. Opportunity

C. Activity

D. Lead

Within an activity transaction, which of the following is used to record information gathered from a customer visit or telephone call?

Note: There are 2 correct answers to this question.

A. Activity goal

B. Product promotion list

C. Questionnaire

D. Campaign To-Dos

What are Customizing characteristics for a new transaction type?

Note: There are 2 correct answers to this question.

A. A transaction type can have multiple profiles and procedures assigned to it.

B. A transaction type can have only one leading transaction category.

C. A transaction type must have an item category assigned to it.

D. A transaction type can have multiple internal number range object assignments.