C_TCRM20_72 Online Practice Questions and Answers

Which of the following statements best describes the structure of adapter objects in Customizing?

A. They always contain a maximum of two database tables.

B. They always contain exactly one database table.

C. They always contain more than two database tables.

D. They always contain one or more database tables.

Business partners created in SAP CRM are not transferred to SAP ERP.

What do you need to do to resolve this CRM-Middleware-related problem?

Note: There are 3 correct answers to this question.

A. Check erroneous BDoc messages in SAP CRM.

B. Check object management in SAP CRM.

C. Check erroneous BDoc messages in SAP ERP.

D. Check number range assignments in SAP ERP and SAP CRM for business partners.

E. Check RFC connections between CRM and ERP.

Which assignment in Customizing allows you to restrict users from creating personalized layouts of overview pages or tables in SAP CRM UI?

A. Assignment of a layout profile in navigation bar maintenance

B. Assignment of a layout profile in business role maintenance

C. Assignment of a function profile in authorization role maintenance

D. Assignment of a function profile in business role maintenance

Your customer wants the invoicing of SAP CRM sales orders to be performed by CRM Billing. Where do you determine that billing takes place in SAP CRM and not in SAP ERP?

A. Item category of the sales transaction item

B. Transaction type of the sales transaction

C. Middleware parameter

D. Leading transaction category of the sales transaction

Which assignments do you have to make in Customizing when setting up the condition technique for pricing?

Note: There are 3 correct answers to this question.

A. Assignment of condition types to access sequence

B. Assignment of condition tables to access sequence

C. Assignment of condition types to pricing procedure

D. Assignment of access sequence to pricing procedure

E. Assignment of access sequence to condition type

Where in Customizing do you assign access sequences for the partner functions?

A. Within the partner function category

B. Within in the relationship category

C. Within the Partner determination procedure

D. Within transaction type

A customer plans to implement CRM Field Applications.

Which of the following functions and features are available on the customer's laptop without connecting to the back-end system?

Note: There are 3 correct answers to this question.

A. Determination of prices and discounts

B. Determination of product availability

C. Maintenance of calendar entries

D. Creation of outbound deliveries

E. Creation of quotations

Which of the following are part of a typical SAP CRM service process?

Note: There are 2 correct answers to this question.

A. Billing a service level agreement

B. Performing resource planning for a service order

C. Performing resource planning for a service confirmation

D. Billing a service confirmation

How can an SAP end user with the role "Sales Professional" generate a report of all the activities with the status "open"?

Note: There are 2 correct answers to this question.

A. Create a new interactive report using the application wizard.

B. Use the SAP InfoSet in the SAP GUI.

C. Use the search function for activities.

D. Create a new BI interactive dashboard with a BW query.

Starting with a quotation document, you want to create a follow-up sales order document. Which of the following can you use to influence the copying control for business transactions?

Note: There are 3 correct answers to this question.

A. Copying control for transaction history

B. Copying control for item categories

C. Copying routines using a BAdI

D. Copying control for transaction types

E. Copying control for transaction profile