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C9560-659 Online Practice Questions and Answers

Questions 4

Which two database servers are supported by IBM SmartCloud Control Desk installation? (Choose two.)

A. Sybase

B. MySQL

C. Informix

D. IBM DB2

E. Microsoft SQL server

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Questions 5

What are three different ticket types available in IBM SmartCloud Control Desk? (Choose three.)

A. Change

B. Incident

C. Solution

D. Problem

E. Service Request

F. Configuration Item

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Questions 6

What is the purpose of the Update Promotion action?

A. To update attributes of the configuration item (CI) based on the information from the Actual CI

B. To update attributes of the Actual CI based on the information from the CI

C. To update attributes of the CI based on the information from the Change Management process

D. To update attributes of the Actual CI based on the information from the Change Management process

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Questions 7

A user added new loggers in the Logging application on a clustered test server and selected Apply Settings. The user confirmed that the relevant messages were written into the log file. During the maintenance window, the same server was

restarted. The user cannot find the new loggers he added previously when he logged back in the next day.

What could be the reason?

A. The server was not started properties.

B. The Apply Settings action in the Logging application only works with the current login session.

C. The database was restarted during the maintenance window which over-wrote the logger settings.

D. When the server restarted, the settings in the logging.properties file (not the settings in the database) were applied.

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Questions 8

The Self Service Center is a single application where self service users can perform which two actions? (Choose two.)

A. Order offerings

B. Create solutions

C. Configure the system

D. Submit service requests

E. Promote configuration items

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Questions 9

What are three sections of the Self Service Center? (Choose three.)

A. My News

B. My Assets

C. My Solutions

D. My Requests

E. My Service Desk

F. My Configuration Items

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Questions 10

Which IBM SmartCloud Control Desk offering is appropriate for a customer needing only a Service Desk and simple change management?

A. Everyplace

B. Entry Edition

C. Service Provider

D. IBM SmartCloud Control Desk

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Questions 11

Which statement is true regarding Work Type settings?

A. Start and Complete Status are mandatory fields to create a work type.

B. Work types can be defined Work Order, Change, Release, and Process Request record types.

C. In order for Work Type settings to be available a restart of the MXServer application server is required.

D. To access Work Type settings go to Administration> Organizations, find the desired Organization then Select Action> Labor Options > Work Type.

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Questions 12

The communication template can be configured for multiple recipients. What are three types of objects allowed as recipients? (Choose three.)

A. Roles

B. UserID

C. Ticket Owners

D. Person Groups

E. E-mail Address

F. Security Groups

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Questions 13

What functionality will a user need to define a set of tasks that will be applied to the Service Request once the Catalog Request is submitted and approved?

A. Job Plan

B. Fulfillment Plan

C. Ticket Template

D. Fulfillment Template

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Exam Code: C9560-659
Exam Name: Fundamentals of Applying IBM SmartCloud Control Desk V1
Last Update: Mar 22, 2024
Questions: 103
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