840-450 Online Practice Questions and Answers

DRAG DROP

You are developing a customer journey map. Drag and drop each customer touch point on the left to the correct touch point type on the right.

Select and Place:

You are setting a strategy to support the target state of business. Which two factors help you to choose the necessary business capabilities? (Choose two.)

A. business drivers

B. business roadmap

C. business outcomes

D. business priorities

E. business architecture

When you create a business proposal, what are two key technology investment considerations? (Choose two.)

A. how highly reusable solutions drive efficiency

B. how the investment provides a competitive advantage

C. how services and solutions drive lower costs

D. whether the investment enhances the customer journey

E. which risks are associated with investing

Which tool helps you to reduce the complexity and costs of implementing a full ITSM capability?

A. lean consumption model

B. business process mapping

C. job mapping

D. lean service blueprint

What is the definition of a business priority?

A. a measurable result of an activity or process within the business

B. an important business initiative that enables the business to transition to the target state

C. the result of an analysis of political, economic, social, technology, legal, or environmental factors

D. a factor that acts as the catalyst for growth in the areas that are most important to the business

Which type of engagement does a business architect pursue?

A. solutions to drive measurable business impact to the business

B. IT operations transformation engagements

C. large, complex, data-center architecture engagements

D. multidomain technology architecture engagements

Which tool should contain a consideration of the technology investment for a project?

A. business capabilities

B. business motivation model

C. business priorities

D. business proposal

An engagement at the business solutions maturity level addresses which customer Question:?

A. How do I measure the business impact of technology investments?

B. How do I transform my business capabilities?

C. How do I facilitate innovation as a service by fast-tracking technology enablement?

D. What are the benefits of a multidomain data center and collaboration architecture?

When you define the target state of a business, a SWOT analysis helps you to identify which two types of opportunities? (Choose two.)

A. business innovation

B. business priorities

C. business drivers

D. business disruption

E. business Influencer

What are two the two best times to create a capability gap analysis? (Choose two.)

A. during the Research and Analyze phase of business focus

B. during the Develop and verify phase of business focus

C. during the Design phase of technical focus

D. during the Discover phase of technical focus

E. after you complete the BMC