840-450 Online Practice Questions and Answers

DRAG DROP

Drag and drop the descriptions from the left onto the correct maps on the right. Not all options are used.

Select and Place:

Which two business model canvas building blocks are relevant to the VPC? (Choose two.)

A. cost structure

B. value proposition

C. resources

D. customer segment

E. revenue streams

Which two scenarios does business systems modeling address? (Choose two.)

A. consumption and speed of replenishment of new business systems

B. to model the various systems that are associated with an organization

C. exchange of information between different events IT systems that the organization relies on

D. consumption model that ensures that customers get what they want, at the value they want, and when they want it

E. helping organizations define what they do

Which tool helps you to reduce the complexity and costs of implementing a full ITSM capability?

A. lean consumption model

B. business process mapping

C. job mapping

D. lean service blueprint

Which two steps are part of the Seven Elements Framework? (Choose two.)

A. know personal history

B. relationship

C. compromise

D. detailed talk track

E. options

Which tool best describes how a business generates revenue and delivers value to its customers?

A. business model canvas

B. sales and marketing plan

C. balanced scorecard

D. business motivation model

Which tool do you determine priorities and sequencing for the business roadmap when you want to implement new capabilities and solutions?

A. business strategy value map

B. customer readiness index matrix

C. ability to execute matrix

D. business solution impact index

Which aspect of a business do KPI measure?

A. regulatory compliance

B. the key priorities of an organization

C. the quality of how an organization performs

D. progress against tactical goals

Which two real world examples for an external business influence are true? (Choose two.)

A. A bank has decided to invest in a new business solution for retail banking.

B. A state health department has mandated the use of closed-loop medication administration to all state hospitals.

C. A manufacturer is streamlining current manual processes in the warehouse for automation purposes.

D. The CMO has indicated they should develop new business capabilities for their Business Delivery Services department.

E. A bricks and mortar retailer is introducing their online retail capability to compete with online rivals.

What are two the two best times to create a capability gap analysis? (Choose two.)

A. during the Research and Analyze phase of business focus

B. during the Develop and verify phase of business focus

C. during the Design phase of technical focus

D. during the Discover phase of technical focus

E. after you complete the BMC