Vendor: Avaya
Certifications: ACSS - 7497
Exam Code: 7497X
Exam Name: Avaya Oceana? Solution Support Exam
Updated: Sep 24, 2023
Q&As: 67
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A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana® the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)
A. Services Log Files /var/log/Avaya/service/UCService/ or ContactCenterService/ or OpenUM/
B. UCSS log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
C. CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
D. PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCMDataCollector/ or ontactCenterService/
E. Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCenterService/
Consider the log messages from ContactCenterService PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21, 549 [Pool-pool-4-thread-1] INFO AsyncHttpClient
[adapter-pu-1] [M:sendEvent][T:] .Sent request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header
attributes [{family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-NyAKSJny6A,
version=1.0)],body [RouteContactEvent [,
id=UGZQRVhJNHhTaG1ycXQyQThFN2VJdw==_,ip=135.122.104.77,
wr=PfPEXI4xShmrqt2A8E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,
ch=ShortMessageService, rrId=f785b56c-364f-4acf- 9620b723a6ca43c6,routAddr=,wfType=ROUTE_CONTACT_SMS, reason=DEFAULT]]
What is the Work Request ID in the log message?
A. UGZQRVhJNHhTaG1ycXQyQThFN2VJdw
B. f785b56c-364f-4acf-9620-b723a6ca43c6
C. PfPEXI4zShmrqt2A8E7eIw
D. Eke6-qw3S2K-NyAKSJny6A
Which component receives AES messages with call details; for example, Dialed Number, CLID, UUI, and UCID, during the Avaya Oceana® voice call?
A. Work Assignment
B. UCM
C. Context Store
D. CSC
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