7497X Online Practice Questions and Answers

After the new implementation has been performed by the Avaya Business Partner, a customer is trying to login to their Agents Workspaces. While the agent is trying to login, the engineer finds the following error messages:

2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR ?AuthorizationService3.4.0.0.340003 ?Caught exception while authenticating with data source: HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticatio nSystemException(LdapDAOClientImpl.java:116)

Which Avaya Oceana® snap-in log file contains these log messages?

A. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail –f ua –ucm-pu-1.log

B. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tail –f AuthorizationService.log

C. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail –f ua-bpm-pu-1.log

D. cd /var/log/Avaya/services/AuthorizationService/ and tail –f AuthorizationService.log

To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omnichannel Windows Multimedia Server?

A. \Avaya\Oceana\Oceana\BackupAndRestore\BackupAndRestore.exe

B. \Avaya\Oceana\Oceana\BackupAndRestore\OmnichannelBackup.exe

C. \Avaya\Oceana\Oceana\BackupAndRestore\Backup.exe

D. \Avaya\Oceana\Oceana\BackupAndRestore\CacheDatabaseBkp.exe

A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:

2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO [M:setOceanaHeartbeatMessage][T:null]. OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is Broken. ORC Rest service is reachable (http 200). AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR] 2018-04-24 07:02:09,853 [pool128-thread-1] serviceability.AgentControllerStatusTask ERROR -[M:agentControllerStatusRunnable] [T:null].error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166)

What is causing these log messages?

A. Multimedia Cache database not reachable

B. The LDAP database is not reachable

C. The EDM database is not reachable

D. The ORC Rest service is not working

A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an issue with the Avaya

Oceana Agent Workspaces and receive the following log messages:

Log File: wa-wae-pu-*.log

09-20 11:41:29, 855 [wa-engine-thread ] INFO WaeEventMapper ?[.2.0.0.480_1]

[M:processInboundEvent (ResourceStateEvent) ] [T:].

Resource state change for ResourceStateEvent

[triggeringWorkId=00002000521474393284, state=NOT_READY,

nativeResourceID=6006800,sourceId=e_CM_1, channel=Voice, accountId=6006800, workLimit=1,

activeWorkCount=0] successfully processed

What is the current status of the Agent Workspaces?

A. NOT_READY

B. READY

C. BUSY

D. CONNECTED

A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana® it is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.

What should be analyzed from Avaya Oceana® to check the incoming calls to Avaya Oceana® from the Avaya Aura® stack?

A. CallServerConnector

B. UCM-PU

C. UCMServices

D. UCMDataCollector

A customer is testing Avaya Oceana Voice Call Flow.

From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files"?

A. From SMGR CSC Attribute Information by clicking on Avaya BreezeTM, Configuration and CSServices Attributes

B. From AES DMCC Summary Information by clicking on Status and Control, DMCC Service Status, No. of Associations

C. From ED Admin Console Instances by clicking Active Instance and then click on the Context Store Cluster Block

D. From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information pop up

After it has completed the processing of Engagement Designer(ED) workflow for SMS interaction, which two components does ED respond back to? (Choose two.)

A. Work Assignment

B. MessagingService

C. Unified Collaboration Model

D. ORCRestService

E. Context Store

Which component receives AES messages with call details; for example, Dialed Number, CLID, UUI, and UCID, during the Avaya Oceana® voice call?

A. Work Assignment

B. UCM

C. Context Store

D. CSC

Which statement about Avaya Oceana® CSC and AES integration is true?

A. CSC communicates with Communication Manager through the DLG interface in the AES.

B. CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana® through AES.

C. CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana® through AES.

D. CSC uses AES to control and monitor Session Manager voice calls and resources.

Under the Avaya Aura® Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

A. It can be set to a Default VDN number to be used when Avaya Oceana® is unavailable.

B. It can be set to a Routing VDN number.

C. It can be set to a RONA VDN number.

D. It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.