7497X Online Practice Questions and Answers

When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A. Each cluster

B. Common Component cluster

C. UAC cluster

D. OCP cluster

A customer is running an Avaya Oceana® solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.

Which action can the engineer take to quickly file all the ERROR messages in the log files?

A. Add a custom filter type error, and then add this filter in selection criteria.

B. Set the login level to FINE to see error messages.

C. By default all the errors are high-lighted in Kibana.

D. Under Filters, choose the level, and then select Add Filter Error.

When a customer leverages Avaya Aura® Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura® stack contacts ContextStore to create a Context ID for the new Voice Interaction?

A. Avaya Aura® Experience Portal IVR Application

B. Avaya Aura® Session Manager

C. Avaya Aura® Application Enablement Services

D. Avaya Aura® Communication Manager

From where can you change the log-level for Avaya Oceana® snap-in components?

A. Omnichannel Datastore

B. System Manager

C. Avaya Control Manager

D. Breeze logging

Which statement describes the function of the Work Assignment Snap-in?

A. It is a normalized model for all Avaya Oceana® resources.

B. It is responsible for interaction routing.

C. It helps Avaya Oceana® customers build their business logic.

D. It provides contextual information.

Consider the following ContextData for a Voice Channel Interaction: ContextData=S9iOZBBTKiQ-pF9K-x8lw,VO,N

What is the significance of "VO"?

A. VO - `VoIP" Call

B. VO - `PSTN' Voice

C. V0 - Video

D. VO - Web Voice

Which parameter uniquely identifies a contact while it is being processed in Engagement Designer?

A. Caller ID

B. WorkRequestID

C. ContextID

D. DNIS Number

Which three parameters are associated to a work request inside the Avaya Oceana® solution? (Choose three.)

A. Customer ID

B. WorkRequestId

C. Agent ID

D. Attributes

E. WorkFlowType

During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

A. UCM Spaces

B. Email Service

C. Omnichannel Database

D. Agent Controller

When the 30-day license grace period ends for the Avaya BreezeTM server, the server goes into which state?

A. Deny New Service State

B. Block New Service State

C. Active New Service State

D. Accept New Service State