2025 Pass4itsure 642-242 Dumps | Actual Questions and Answers

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642-242 Online Practice Questions and Answers

Questions 1

In the Cisco Unified Contact Center Enterprise deployment, what is the correct order to configure a Cisco Unified Communications Manager Peripheral Gateway for use?

A. Build the agents, create the peripheral in PG Explorer, build the skill groups, associate the agents to the skill groups.

B. Create the peripheral in PG Explorer, enable sub-skills 1, 2, and 3, build the skill groups, build the agents, associate the agents to the skill groups.

C. Build the skill groups, build the agents, associate the agents to the skill groups, create the peripheral in PG Explorer, associate the skill groups to the peripheral.

D. Create the peripheral in PG Explorer, build the agents, build the skill groups, associate the agents to the skill groups.

Show Answer

Questions 2

In a Cisco Unified ICM routing script, what is the best way to assign a sales call a higher priority in the system?

A. At the beginning of the Sales routing script, use the Queue Priority node to set the priority of all calls hitting that script to 1.

B. In the Queue to Skill Group node, set the call priority to 1 for any Sales skill group queue nodes.

C. In the Queue to Skill Group node, set the call priority to 10 for any Sales skill group queue nodes.

D. Use a Queue Priority node for support and other non-sales calls with priority 1.

Show Answer

Questions 3

Exhibit: In this Cisco Unified ICM Call Type Manager tool example, given this specific call type and script selection, what script will run on January 1, 2008 and why?

A. Script1, because it comes first in the ordered list of scripts

B. Weather, because it is the most specific date range of the scripts loaded

C. Script1, because it is scheduled to run every day, all day

D. None of these, as the scripts are not flagged as "Active"

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642-242 Exam Questions & Answers

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