642-242 Online Practice Questions and Answers

In the Cisco Unified Contact Center Enterprise 8.0 solution, which Cisco Unified Communications Manager Application User Group role assignments are required for the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway JTAPI user? (Choose two.)

A. Standard AXL API Access

B. Standard CTI Allow Call Monitoring

C. Standard CTI Manager API Access

D. Standard CTI Enabled

E. Standard JTAPI Allow Control

In the Cisco Unified Contact Center Enterprise with IP IVR, ring-no-answer dialed number processing is set in the Agent Desk Settings tool of ConfigManager. Given this setup, what aretwo impacts of using this setting this way if the CMPG_RC.INBOUND_8001 dialed number is the same number the calls arrived on originally? (Choose two.)

A. The caller will hear hold music while the call is transferred back to the Cisco Unified Communications Manager.

B. The ring-no-answer calls will be put at the bottom of the queue and have to wait again for an agent to become available.

C. The caller will be re-directed to a different routing script.

D. The ring-no-answer calls will be "double counted" in the inbound 8001 call type.

E. The caller will be disconnected as a call cannot be hair-pinned back on itself with Cisco Unified IP IVR.

In which two ways are Cisco Unified Communications Manager CTI route ports typically used in the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A. to accept media for callers in the Cisco Unified IP IVR under control of the Cisco Unified Contact Center Enterprise system

B. to manage incoming call signaling from the PSTN as Dialed Numbers for the Cisco Unified Contact Center Enterprise system

C. to play media to callers for busy or disconnect tones from Cisco Unified Communications Manager

D. to provide a call-signaling transfer point as part of a Translation Route to VRU node in the Cisco Unified Contact Center Enterprise call routing script

E. to provide conference bridge resources to allow supervisors to barge into calls with agents in the Cisco Unified Contact Center Enterprise system

The Cisco Unified ICM Call Type Manager is accessed from the ICM Script Editor.

Which two options are purposes of the Call Type Manager? (Choose two.)

A. to schedule a routing script

B. to schedule an administrative script

C. to create a dialed number mapping to a call type

D. to determine what call type data is available for reporting

E. to map caller entered digits to the call type

When configuring an agent device target in the Cisco Unified Contact Center Enterprise, what is the correct format for the entry?

A. in the Config Parameter setting, /devtype 7960 /dn 9991213333, where 9991213333 is the agent extension

B. in the Config Parameter setting, /devtype CiscoPhone and the agent extension in the Global Address setting

C. in the Config Parameter setting, /devtype CiscoPhone /dn 9991213333, where 9991213333 is the agent phone extension

D. in the Config Parameter setting, /devtype 7960 /dn 999121000 /ext 3333 where the number to reach the agent site is 999121000, and the agent extension is 3333

When configuring a Cisco Unified ICM post-routing script in the Cisco Unified IP IVR, an application is created with the application type of Cisco ICM Post-Routing.

Which three items must be configured for that type of application? (Choose three.)

A. ICM subsystem ID

B. timeout value in seconds

C. .wav file of the Welcome prompt

D. JTAPI trigger

E. HTTP trigger

F. initial script

In the Cisco Unified Contact Center Enterprise 8.0 solution, if there are multiple Administration Data Server HDS systems but only one Administration Data Server DDS Server and it fails, what is the impact on the system?

A. Reporting data users will not be able to access Agent Real Time data from the system.

B. Reporting data users will not be able to access Termination Call Detail data from the system.

C. Reporting data users will not be able to access Call Type Interval data from the system.

D. Reporting data users will not be able to access Skill Group Half Hour data from the system.

In a Cisco Unified Contact Center Enterprise deployment, the following have been created in the Cisco Unified Communications Manager:

There are two partitions:

UCCE - Contains CTI route points and agent phone DNs

INTERNAL - Contains CTI ports

There are three calling search spaces:

GW_CSS - Contains UCCE partition

CTI_CSS - Contains UCCE partition

AG_CSS - Contains UCCE and INTERNAL partitions

In this configuration, PSTN calls to CTI route points are failing to get into the Cisco Unified IP IVR for queuing treatment. Internal calls from agent phone to CTI route points get queuing treatment.

What needs to be changed in the Cisco Unified Communications Manager to fix this issue?

A. CSS (CTI_CSS) of the CTI route points should have partition INTERNAL.

B. CSS (GW_CSS) of the Gateway should have partition INTERNAL.

C. CSS (AG_CSS) of the agent phone should not have partition INTERNAL.

D. It is a configuration problem in ICM as it cannot route calls to IP IVR.

When performing an upgrade to Cisco Unified Contact Center Enterprise, which of the following components do not need to be upgraded during the same maintenance window?

A. ICM Call Router and Logger / Database Server

B. ICM Call Router and Administrative Workstation

C. Administrative Workstation and WebView server

D. Administrative Workstation and Peripheral Gateway

Which item is not used in configuring a Cisco ICM VRU PIM on the Peripheral Gateway?

A. instance name

B. peripheral ID

C. VRU connection port

D. heartbeat interval