642-241 Exam Questions & Answers

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642-241 Exam Questions & Answers

Vendor: Cisco

Certifications: Others Cisco Certifications

Exam Code: 642-241

Exam Name: Unified Contact Center Enterprise Design (UCCED)

Updated: Sep 17, 2023

Q&As: 130

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642-241 Online Practice Questions and Answers

Questions 1

How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?

A. It adds additional weight for each dialer port that is equal to five normal agent users.

B. It adds additional weight for each dialer port that is equal to eight normal agent users.

C. It adds no additional weight when using the SIP Dialer Option in 8.0.

D. It adds no additional weight when using the SCCP Dialer Option in 8.0.

Show Answer
Questions 2

As part of the Cisco Unified Contact Center Enterprise 8.0 solution, how is the Cisco Unified Intelligence Center 8.0(x) deployed?

A. co-loaded on an administrative server just like WebView was in prior versions

B. on a dedicated appliance server running the Cisco Voice Operating System

C. on a dedicated appliance server running Microsoft Windows 2003 Server

D. on a Cisco Unified Computing System B-Series VMware image with one virtual CPU and 8 GB of RAM

Show Answer
Questions 3

Which two functions are provided by the Cisco Unified Contact Center Enterprise Cisco Agent and Supervisor Desktop software? (Choose two.)

A. A supervisor can start recording of an agent call on demand.

B. Agents can log in from Cisco IP phones.

C. A supervisor can reskill an agent using a task button.

D. Agents can change their passwords.

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