642-241 Exam Questions & Answers

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642-241 Exam Questions & Answers

Vendor: Cisco

Certifications: Others Cisco Certifications

Exam Code: 642-241

Exam Name: Unified Contact Center Enterprise Design (UCCED)

Updated:

Q&As: 130

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642-241 Online Practice Questions and Answers

Questions 1

When Cisco Unified Contact Center Enterprise is deployed with Cisco Unified IP IVR as the queue point, where does Ring No Answer treatment get defined?

A. In the Cisco Unified IP IVR application editor script

B. In the Cisco Unified Contact Center Enterprise Agent desk settings in ConfigManager

C. In the re-query node in the Cisco Unified Contact Center Enterprise routing script

D. In the Cisco Unified Communications Manager Call Forward No Answer setting

Show Answer
Questions 2

You need to design Cisco Unified Communications Manager 6.1(1) for normal calls and contact center calls. The customer requirement is to have approximately 250 simultaneous MOH sessions. What is the minimum server platform that you can use?

A. standalone or co-resident MOH server using a Cisco MCS 7815 or equivalent

B. standalone MOH server using a Cisco MCS 7815 or equivalent

C. standalone or co-resident MOH server using a Cisco MCS 7835 or equivalent

D. standalone MOH server using a Cisco MCS 7835 or equivalent

Show Answer
Questions 3

The output of an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool provides three bandwidth values. How are they used?

A. The three values are added together to get the total link that is required between the Peripheral Gateway and the call router.

B. The High value is used to size the priority queue for the QoS tagging at AF31.

C. The Medium and Low values are added together to size the priority queue for the QoS tagging at AF11.

D. The High and Medium values are added together to size the priority queue for the QoS tagging at AF31.

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