642-241 Online Practice Questions and Answers

Drag and drop the Cisco Voice Gateway protocol to the appropriate network call control agent for the Cisco Unified Contact Center Enterprise deployment.

Select and Place:

Select and Place:

Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?

A. Supervisor CTI OS or Cisco Agent Desktop user login

B. ConfigManager user access on Admin Workstation

C. WebView user login

D. service account login

Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?

A. Join Across Lines and Direct Transfer Across Lines

B. Swap and Cancel

C. Logical Partition

D. Call Park and Pickup

During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the Cisco Unified IP IVR engaged?

A. from the call arrival to the point that the agent answers

B. from the transfer to IVR to the point that the agent hangs up

C. from the transfer to IVR to the point that the agent answers

D. from the call arrival to the point that the agent is ready

A new contact center deployment does not have an exact busy hour call attempt number for the sizing tools. The customer plans to hire 1500 agents and projects that each call will average four minutes, including wrap-up. Which value is the best estimate to use for busy hour call attempts?

A. 10,000

B. 15,000

C. 22,500

D. 24,750

E. 30,000

Which database table is likely to be the largest in a deployment of the Cisco Unified Contact Center Enterprise deployment with the Outbound Option?

A. Bucket_Intervals Table

B. Campaign Table

C. Dialer_Detail Table

D. Master_Script Table

E. Peripheral_Monitor Table

The Cisco Unified IP IVR and Intelligent Contact Management components of the Cisco Unified Contact Center Enterprise solution cannot perform which function?

A. reporting with Cisco Unified Intelligence Center

B. providing CTI desktop functionality for agent state control

C. providing call-routing functionality based on real-time conditions

D. instructing queue points to play specific messages to callers

E. providing conference bridge for agent and supervisor calls

Which two of the following statements are correct regarding Cisco voice gateways in the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A. Additional call processing is available by using H.323 Tcl scripts and additional dial peers.

B. Additional call processing is available by using MGCP Tcl scripts and additional dial peers.

C. An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 184 calls using ISDN PRI service.

D. An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 192 calls using ISDN PRI service.

Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)

A. Regions define the maximum bandwidth allowed per call.

B. Locations define the maximum bandwidth allowed per all calls to and from locations.

C. Locations define the maximum bandwidth allowed per call.

D. Regions define the maximum bandwidth allowed per all calls to and from locations.

Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)

A. primary Cisco Unified Communications Manager group

B. SRST reference

C. region

D. SIP trunk

E. Media Resource Group List