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6201.1 Exam Questions & Answers

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6201.1 Exam Questions & Answers

Vendor: Avaya

Certifications: Avaya Aura

Exam Code: 6201.1

Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

Updated: Apr 28, 2025

Q&As: 55

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6201.1 Online Practice Questions and Answers

Questions 1

Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A. Music-on-hold

B. Voice over IP

C. Integrated Announcements

D. Local Announcements

Show Answer
Questions 2

Which three are settings for Vector Variables? (Choose three)

A. Scope

B. Length

C. Stop Position

D. Assignment

E. Action

Show Answer
Questions 3

Which communication manager option on the communication manager gives the customer call centre capabilities?

A. Expert Agent Selection (EAS)

B. Automatic Call Distribution (ACD)

C. BestService Routing (BSR)

D. Least Occupied Agent (LOA)

Show Answer More Questions

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