58 Exam Questions & Answers

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58 Exam Questions & Answers

Vendor: Peoplecert

Certifications: Peoplecert Certification

Exam Code: 58

Exam Name: ITIL 2011 Foundation

Updated: Nov 17, 2022

Q&As: 549

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Same Questions from the Latest Real Exam

58 Online Practice Questions and Answers

Questions 1

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve

B. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

Show Answer
Questions 2

Within service design, what is the key output handed over to service transition?

A. Measurement, methods and metrics

B. Service design package

C. Service portfolio design

D. Process definitions

Show Answer
Questions 3

Which statement BEST describes a service request?

A. A request from a customer for a new service

B. A generic description for the many types of request for change (RFC) that are received by the IT organization

C. A high priority RFC from a senior manager

D. A generic description for the many different types of demands that are placed upon the IT organization by the users

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