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58 Exam Questions & Answers

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58 Exam Questions & Answers

Vendor: Peoplecert

Certifications: Peoplecert Certification

Exam Code: 58

Exam Name: ITIL 2011 Foundation

Updated: Sep 19, 2023

Q&As: 549

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Free 58 Exam Questions in PDF Format

58 Online Practice Questions and Answers

Questions 1

Which process is responsible for dealing with complaints, comments, and general enquiries from users?

A. Service level management

B. Service portfolio management

C. Request fulfilment

D. Demand management

Show Answer
Questions 2

What should a release policy include?

A. The process owner and process manager for each type of release

B. The roles and responsibilities for incident and problem resolution

C. The naming convention and expected frequency of each type of release

D. The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)

Show Answer
Questions 3

What does the term "Wisdom" represent within the Data-to-Information-to-Knowledge-to-Wisdom (DIKW)?

A. The complete collection of all data and data repositories in the organization

B. The knowledge to manage organization processes and people

C. The complete collection of all process management structures in the organization

D. The contextual awareness to provide strong common sense judgement

Show Answer More Questions

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