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500-450 Exam Questions & Answers

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500-450 Exam Questions & Answers

Vendor: Cisco

Certifications: Cisco Certifications

Exam Code: 500-450

Exam Name: Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

Updated: Jun 30, 2023

Q&As: 95 ( View Details)

Exam retired

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500-450 Online Practice Questions and Answers

Questions 1

Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.)

A. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.

B. The second number calls the Whisper Announcement itself. The CVP default for this number is 9191919100.

C. The second number calls the Whisper Announcement itself. The CVP default for this number is 9292929200.

D. As an option, set the dial plan with 9191*.

E. As an option, set the dial plan with 9292*.

F. The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with

an extra two zeros at the end.

Show Answer
Questions 2

Which three rules apply when configuring agent teams? (Choose three.)

A. An agent team can have multiple primary supervisors but can only be a member of one teams.

B. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.

C. An agent can be a member of only one agent team.

D. An agent team can have only one primary supervisor.

E. An agent team can have only one primary supervisor but can be a member of multiple teams.

F. An agent team can have multiple primary supervisors.

Show Answer
Questions 3

Which CVP dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment prior to release 11.x?

A. dialed number, network VRU, ring back, error

B. agent device, network VRU, ringtone, survivability

C. agent device, CUCM VRU, ringtone, survivability

D. agent device, network VRU, ringtone, error

Show Answer More Questions

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