500-450 Online Practice Questions and Answers

Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

A. No network VRU is configured for the routing client.

B. VRU PIM just got out of service.

C. Incorrect media file name.

D. Send to originator is not enabled.

E. Primary VRU peripheral gateway is out of service.

The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)

A. Time zone was changed.

B. Secondary DNS was changed.

C. Hostname was changed.

D. Number of historical reports exceeded the system limits.

E. Cisco Unified Intelligence Center Publisher is not in service.

F. IP address was changed.

G. Primary NTP server was changed.

H. Number of concurrent real-time reports exceeded the system limits.

Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the PG jgw1 log file.

Which option describes the likely cause of this error?

A. PG user does not have “Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group” role.

B. In the peripheral gateway, Agent Phone Line Control not set to “All Lines”.

C. Phone line does not have the Maximum Number of Calls and Busy trigger setting set to 2 and 1 respectively.

D. Phone Join Across Lines feature is enabled.

E. MAC address of the phone not associated with PG user.

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the PG jgw1 log file.

Which option describes the likely cause of this error?

A. PG user does not have “Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group” role.

B. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.

C. MAC address of the phone not associated with PG user.

D. Phone Join Across Lines feature is enabled.

E. Phone IPv6 feature is enabled.

Which three statements about Multi Line Agent mode in Cisco UCCE with Finesse 10.5 and beyond are true? (Choose three.)

A. Allows UCCE to support Join Across Line and Direct Transfer Across Line features on the phone.

B. It monitors and reports calls on all lines on the phone.

C. It monitors and reports of calls on only one line on the phone.

D. It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.

E. Shared lines are supported on ACD lines but not on non-ACD lines.

F. It requires a maximum of two call appearances.

Which list of scripting objects is valid in a Consider If formula for Precision Queue?

A. Call, PQ, SkillGroup, Call Type

B. Call, Attribute, SkillGroup, Call Type

C. Call Manager, Proficiency, Skillgroup, Call type

D. Call, PQ, Attribute, Call Type

Using queue at the edge with ELCAC, which two configurations in Cisco UCM are correct? (Choose two.)

A. Set a SIP trunk towards each SIP proxy for IP originated calls. This SIP trunk should use Location=Shadow.

B. Configure SIP Profile to Reroute Incoming Request using Call-Info header with purpose=x cisco-origIP

C. Set a SIP trunk towards each CVP Call Server for IP originated calls. This SIP trunk should use Location=Phantom

D. Configure SIP profile to Reroute Incoming Request using Contact-Info header with purpose=x-ciscoorigIP

E. Create a UCM SIP Profile with Reroute Incoming request based on Contact Header.

You are about to perform a Tech refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDSDDS.

Which is the best explanation?

A. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.

B. The loggers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.

C. Each side synchronized its data from the logger using SQL replication.

D. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.

In the Cisco UCCE solution with CVP, what is determined with signification digits?

A. VXML gateway the call is placed in

B. agent ACD extension length

C. external phone number CallerID

D. how many digits of the dialed number are significant

The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid.

Which three options can cause this problem?

A. Cisco Unified Intelligence Center Publisher is not in service.

B. IP address was changed.

C. Time zone was changed.

D. Number of historical reports exceeded the system limits.

E. Hostname was changed.

F. Secondary DNS was changed.