500-450 Online Practice Questions and Answers

Which tool can be used to monitor Cisco Unified Communications Manager statistics?

A. Real-Time Monitoring Tool

B. Operations Console

C. Performance Monitor

D. Cisco Unified Contact Center Domain Manager

Which CLI command is run on Cisco Unified Intelligence Center to check database replication?

A. utils dbreplication status

B. show dbreplication status

C. utils replication status

D. show replication status

Which command is used to check the replication status of a Cisco Unified Intelligence Center cluster?

A. show dbreplication status

B. utils dbreplication summary

C. utils dbreplication runtimestate

D. utils dbreplication

Refer to the exhibit.

While a Whisper Announcement call is being troubleshooted, the Cisco UCCE Peripheral Gateway PIM log is captured.

Which option describes what the log file indicates?

A. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.

B. The MR PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.

C. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.

D. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the caller.

E. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.

Which statements about administrative scripts in the Cisco UCCE solution is true?

A. Administrative scripts can use an ICM gateway node.

B. Administrative scripts can run more than one time per second.

C. Administrative scripts must be associated with a call type.

D. Administrative scripts can use a DB Lookup node.

Which three devices show an operating status within Cisco CVP OAMP control center? (Choose three.)

A. VXML gateway

B. Cisco Unified CVP reporting server

C. Cisco Unified CVP VXML server

D. SIP proxy server

E. Cisco Unified Communications Manager

F. Cisco Unified Contact Center Enterprise server

G. Cisco Unified CVP call server

Which variable does the Cisco CVP use to return information about problems encountered while running a script?

A. user.microapp.input_type

B. user.microapp.server_info

C. user.microapp.FromExtVXML

D. user.microapp.error_code

Which two statements about Cisco CVP Whisper Announcements are true? (Choose two.)

A. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.

B. As an option, set the dial plan with 9191*.

C. The second number calls the Whisper Announcement itself. The CVP default for this number is 9191919100.

D. The second number calls the Whisper Announcement itself. The CVP default for this number is 9292929200.

E. As an option, set the dial plan with 9292*.

Which option describes how many reason codes you can assign across all teams using Cisco Finesse?

A. 50 sign-out reason codes and 50 not ready reason codes for a total of 100.

B. A total of 100 sign-out reason codes and not ready reason codes.

C. There is no limit. You can assign as many reason codes as you like.

D. 100 sign-out reason codes and 100 not ready reason codes for a total of 200.

In the Cisco UCCE solution with CVP, what is determined with signification digits?

A. VXML gateway the call is placed in

B. agent ACD extension length

C. external phone number CallerID

D. how many digits of the dialed number are significant