33810X Online Practice Questions and Answers

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.

Which additional information is also needed?

A. The salaries of the executives In the meeting

B. The design diagram for discussion with customer

C. The Avaya solutions and services Avaya could offer

D. The model numbers of the existing contact center equipment

Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A. 4

B. 2

C. 1

D. 3

AACC interoperates with which two different Avaya applications? (Choose two.)

A. Avaya Work Force Optimization Select

B. Interaction Center

C. Proactive Outreach Manager

D. Call Back Automated

Contact Center Multimedia supports a powerful Email Handler.

Which two sub-types of Email attachment files are supported? (Choose two.)

A. Voice Mail

B. Instant Messaging

C. Short Message Service

D. Web Communication

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A. Avaya IXTM Workforce Engagement

B. Avaya Control Manager

C. Avaya IXTM Workspaces

D. Avaya Breeze Platform

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A. What is the percentage of customer support Issues that are resolved In one call?

B. What are the agent performance reporting requirements?

C. Which system support click-to-call from the web?

D. What are the customer support pain points?

E. What Is the IVR name?

The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A. MAC Address

B. Host ID

C. IP Address

D. Customer name

Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A. Standby License Manager

B. Local WebLM license file

C. Remote WebLM server

D. Remote license file

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture,

What is the purpose of the Logical Architecture Diagram?

A. It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

B. As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

C. It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

D. It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A. Task Flow Executor (TFE)

B. Telephony Services Manager (TSM)

C. SIP Gateway Manager (SGM)

D. Telephony Services Manager (TSM)