33810X Online Practice Questions and Answers

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.

Which additional information is also needed?

A. The salaries of the executives In the meeting

B. The design diagram for discussion with customer

C. The Avaya solutions and services Avaya could offer

D. The model numbers of the existing contact center equipment

An administrator wants different real-time reporting displays which support the daily work of supervisors. Which two displays are available with AACC? (Choose two.)

A. Call by Call Display

B. Bill Board collection

C. Supervisor Chart

D. Agent Maps

During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

Which value proposition would you use?

A. Avaya Aura Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura.

B. Avaya Aura Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

C. Avaya Aura Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

D. Avaya Aura Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

There are several factors why customers will buy from Avaya which Include:

The sales person understand their business.

The sales person being perceive as a trusted adviser.

The proposal contains real value in a manner relevant to them.

What are two additional factors? (Choose two,)

A. The proposal value Is obvious, so It is not discussed.

B. Avaya can deliver what has been promised.

C. Avaya solution Is technologically better or equivalent to other proposals but less expensive.

D. The executive summary section of the proposal highlights the solution features.

The CEO of a service company wants context rich information that Is Important for better customer experience.

Which development platform allows customers to add new capabilities to their solution?

A. Avaya BreezeTM

B. Avaya Experience Portal Platform

C. Avaya Performance Applications Platform

D. Avaya Applications Platform

AACC interoperates with which two different Avaya applications? (Choose two.)

A. Avaya Work Force Optimization Select

B. Interaction Center

C. Proactive Outreach Manager

D. Call Back Automated

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A. Avaya IXTM Workforce Engagement

B. Avaya Control Manager

C. Avaya IXTM Workspaces

D. Avaya Breeze Platform

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A. What is the percentage of customer support Issues that are resolved In one call?

B. What are the agent performance reporting requirements?

C. Which system support click-to-call from the web?

D. What are the customer support pain points?

E. What Is the IVR name?

Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A. Avaya Enhanced Contact Recording

B. Avaya Contact Recording

C. Avaya Contact Recording Advanced

D. Avaya Basic Contact Recording

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.

Which solution would meet AMR's requirements?

A. Co-Browsing Snap-In

B. Web Chat Snap-In

C. Presence Snap-In

D. Context Store Snap-In