1Z0-1064-22 Online Practice Questions and Answers

If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" button from all pages used by the users who have this access.

B. Remove the "delete activities" role from all the users who have this role.

C. Remove the "delete activities" privilege from all the roles for users who have this access.

D. Remove the users of the roles who have the "delete activities" access.

In which three situations can default coverage be applied?

A. globally, to all service requests that do not have any other coverage

B. for a specific SR category

C. for a specificSR status

D. for a specific period of time

E. to a specific customer account

Which two are true characteristics about the lifecycle of a service request?

A. If required, users can manually set the "Closed" status for a service request.

B. Users can reopen a service request when the status is set to "Closed".

C. Users can reopen a service request when the status is set to "Resolved".

D. "Closed" status is set by an automaticjob after a specified number of days.

E. "Customer working" is one of the five seeded status types.

You are creating orediting a SmartText entry. Which four options can you insert into the entry?

A. URLs

B. Tables

C. Images

D. Variables

E. Text

F. Other SmartText entries

Which four statements are correct about hotkeys for Action Commands?

A. They allow a user to escalate a service request.

B. They have default values.

C. They can all be modified.

D. They allow a user to forward a service request.

E. They can be assigned to a custom action script.

F. They allow a user to copy a service request.

Which two statements are true regarding the Audit History tab of a Service Request?

A. It is enabled by default.

B. It is available only toauthorized administrators.

C. It is searchable by date range, username, event type, event severity, and event duration.

D. It is exportable to Excel.

E. It allows users to save searches for later reuse.

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.

Which are two reasonsfor this behavior?

A. You have not enabled the Computer Telephony Integration (CTI) service.

B. The only toolbar enabled is the default one, and you must configure at least two.

C. You did not enable the vertical toolbar which is required, while the horizontal is optional.

D. The signed-in user does not have the appropriate access privileges to a toolbar.

E. You entered a toolbar height that is not more than 70 pixels.

Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. is required for every DCS instance

B. also synchronizes userIDs and passwords between DCS and Engagement Cloud

C. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

D. is real time

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.

Which three steps should you perform to configure userself-registration in your DCS application?

A. Configure the self-registrations to restrict registration to only existing Contacts.

B. Configure your self-registrations so that they are automatically approved.

C. Enable the self-registration steps in the"Manage Digital Customer Service Registration Profile Options" task.

D. Disable the anonymous access option in your DCS application.

Which two options are true about reporting on milestones?

A. Administrator-defined milestone data is not included in Analytics.

B. No standard reports onmilestones are provided.

C. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

D. An as-delivered SLA Infolet shows near-overdue and overdue milestones.