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1Z0-1064-20 Exam Questions & Answers

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1Z0-1064-20 Exam Questions & Answers

Vendor: Oracle

Certifications: Customer Experience (CX)

Exam Code: 1Z0-1064-20

Exam Name: Oracle B2B Service 2020 Implementation Essentials

Updated: Mar 08, 2022

Q&As: 60

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Free 1Z0-1064-20 Exam Questions in PDF Format

1Z0-1064-20 Online Practice Questions and Answers

Questions 1

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Chat with an Agent about a ServiceRequest.

B. View and edit attachments to a Service Request.

C. Create a Service Request.

D. Delete a Service Request.

E. Add a message to a Service Request.

Show Answer
Questions 2

Which two are required to publish a completed Digital Customer Service (DCS) application?

A. a single "publish" action to complete the task

B. nothing (DCS applications are always available to all users.)

C. moving the application to Staging and subsequently to Production status

D. system administrator approval

Show Answer
Questions 3

Your customer has informed you about a possible errorin the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losingtime and being ineffective.

What is causing the problem?

A. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

B. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is alsoavailable.

C. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

D. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.

Show Answer More Questions

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