USER-EXPERIENCE-DESIGNER Online Practice Questions and Answers

Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose3 answers

A. Prioritizing Innovation over copying the competition

B. Releasing Salesforce updates in managed packages over unmanaged packages

C. Reframing products in terms of user value over features and functions

D. Prioritize engagement number of impressions

E. Uncovering customer needs over broadcasting product benefits

Following a human-centered design process approach, Cloud Kicks is preparing a userfeedback session for an app that is not performance as anticipated.

In which two ways could confirmation bias be avoided?

Choose 2 answers

A. Interview users about the intended use of the product to support the questionnaire creation.

B. Obtain user feedback to reinforce known assumptions and support design decisions.

C. Diversity feedback by ensuring it features as many unique perspective as possible.

D. Review questions to remove assumptions about issues or problem not supported by quantitative data.

A UX Designer has been asked to improve Salesforce adoptionamong sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.

What should the designer do next?

A. Tell the customer they need to improve operations before anywork can be done.

B. Log the findings and move forward with presenting possible solutions.

C. Recommend Field Level Validation to ensure users are entering the correct data.

D. Conduct a workshop with stakeholders to align on the current state and build consensus.

How should a UX designer differentiate between a voice and a tone?

A. Voicereflects the expression and the tone is the way one designs

B. Voice reflects the character and tone is one's strength

C. Voice reflects the frequency and tone is one's pitch

D. Voice reflects the personality and tone is the way ones speaks

Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.

Which three Salesforce tools should be used to track and measure the adoption of the new process?

Choose 3 answers

A. User Engagement Dashboard and Report

B. Custom Permission Sets

C. Salesforce Surveys for user Satisfaction

D. Visualforce App

E. Chatter polls

A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should beable to do on the site but the designer need to suggest and suitable architecture

Which technique should be used

A. User test

B. cognitive walkthrough

C. tree testing

D. card sorting

A UX designer wants toquickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers needed salesforce lighting design systems(SLDS) resources for their designs and prototypes such as base components tokens and designs patterns

Which tool or installation should best support their needs?

A. Lighting design systems zip

B. sketch plugin

C. lighting design systems unmanaged package

D. SLDS validator

Cloud Kicks (CK) has not migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its custom applications.

Which three solutions should CK's designers use to deliver applications with a consistent Lightning Experience Look and feel? Choose 3 answers

A. Local Development Server

B. iOS Static Library

C. Lightning Stylesheets for Visualforce

D. Standard Design Tokens

E. Heroku

Cloud Kicks' website serves two primary authenticated audiences: suppliers and installers. Their overall experience is the same, but the presentations for the audience should have a unique look and feel. Experience Builder will used to create a unique for each audience that includes colors, image, and typography.

Which out-of-the-box design approach should be recommended?

A. Use custom CSS to override the default template and Theme panel styles.

B. Create branding sets and assign them to each audience using audience targeting.

C. Use unique sites under digital experiences for each audience and tailor the look and feel of each.

D. Create a custom theme for each audience and apply it to the same site.

Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness.

What should be done to improve the user experience?

A. Replace multiple-step Screen Flow with a static vertical form.

B. Set up a Salesforce Path with Guidance for Success.

C. Configure cascading accordions to condense the experience.

D. Create a Progress Indicator component that displays the flow's stages.