USER-EXPERIENCE-DESIGNER Online Practice Questions and Answers

Cloud Kicks wants to create an external facing site where users can:

1.

Manage and submit cases via the web.

2.

Browse and search Knowledge Base articles.

3.

Contact Support via lice chat.

Which cloud should be used to design an appropriate solution for CK's users?

A. Experience Cloud

B. Sales Cloud

C. Marketing Cloud

D. Service Cloud

Users from a small group within a salesteams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them

Which two salesforce features should be suggested toimprove the end-user experience ?

A. Favorite the often used object

B. add the objects related list to the home page

C. personalized the navigation bar

D. create a custom component on a dashboard

During user interviews, a UX Designer discovers that the most common daily task for users is to lookfor and view commonly used reports using the global search bar.

What should be done to improve their experience?

A. Make the global search bar bigger on every page.

B. Update the Home page with access to commonly used reports.

C. Add the Daily Task component to the Home page.

D. Create a mood board to communicate the visual style of the UI.

A group of sales users needs to be guided step by step through a new process using Floating or Decked Prompts.

Their administrative team wants to the ability to see the adoption of this assistance via Reports and Dashboards.

A. in-App Guidance Prompts using myTrailhead

B. Custom build using Salesforce Flow

C. Basic In-App Guidance Prompts

D. Use the Walkthrough App from AppExchange

A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.

How should the designer describe them?

A. They use standard CSS properties to directly style HTML elements.

B. They use standard CSS properties to easily style base and custom components.

C. They use custom CSS properties to directly style HTML elements.

D. They use custom CSS properties to easily style base and custom components.

A UX Designer at Cloud Kicks is planning out the company's website redesign using Experience Cloud and will help guide discovery.

Which three outputs of the discovery process should be prepare? Choose 3 answers

A. User Personas

B. Journey Maps

C. interactive Prototypes

D. High-Level Wireframes

E. High-Fidelity Mock-ups

Cloud Kicks' website serves two primary authenticated audiences: suppliers and installers. Their overall experience is the same, but the presentations for the audience should have a unique look and feel. Experience Builder will used to create a unique for each audience that includes colors, image, and typography.

Which out-of-the-box design approach should be recommended?

A. Use custom CSS to override the default template and Theme panel styles.

B. Create branding sets and assign them to each audience using audience targeting.

C. Use unique sites under digital experiences for each audience and tailor the look and feel of each.

D. Create a custom theme for each audience and apply it to the same site.

A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted. Which hierarchy of information should the representative go through to view that list?

A. All Contacts > Contact Detail > Account Detail > Case Related List

B. All Contacts > Contact Detail > Case Related List > Account Detail

C. All Cases > Case Detail > Contact Detail > Account Related List

D. All Accounts > Account Detail > Contact Detail > Case Related List

A UX Designer is adding an icon without a visible, descriptive level to an interface using a salesforce Lightning Design System (SLDS) component Blueprint. Which attribute should be used to ensure the icon complies with accessibility requirements?

A. href

B. class

C. title

D. for

A UX Designer needs to restyle a Lightning Experience model to meet brand guidelines.

Which two steps should the designer take? Choose 2 answers

A. Use design tokens.

B. Configure properties in App Builder.

C. Find the appropriate component blueprint.

D. Use a Lightning flow.