SIAMF Online Practice Questions and Answers

What is the challenge of a legacy contract not being fit for purpose?

A. aligning contractual requirements with the new SIAM model

B. balancing the level of control against expected benefits

C. the customer does not get what they expect

D. understanding the expected benefits and costs

What is an objective of the Discovery and Strategy stage of the SIAM roadmap?

A. complete the design of the SIAM model

B. establish the SIAM transition project

C. put in place and in use the new SIAM model

D. obtain full approval of the SIAM model

A service provider wants to deploy a change that will affect the end-to-end service. Who is responsible for confirming that the change has been evaluated for risk?

A. change management forum

B. integrated change advisory board

C. service owner

D. service provider

What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?

A. appoint the service integrator

B. produce the outline business case

C. ongoing organizational change management

D. operate governance structures

In which stage of the SIAM roadmap should an organization start to create their business case for SIAM?

A. Discovery and Strategy

B. Implement

C. Plan and Build

D. Run and Improve

What is an example of an end-to-end service measurement?

A. average availability of an application

B. average call pickup time at the service desk (in seconds)

C. percentage of service downtime related to failed changes

D. percentage of SLA targets met by one of the external service providers

A customer organization has an internally sourced service integrator.

What is a responsibility of the customer organization's retained capabilities?

A. defining the roadmap for technology, data, and applications

B. managing end-to-end performance of the service providers

C. performing day to day management of service provision

D. providing service communications

What is the objective of the Implement stage of the SIAM roadmap?

A. complete the design of the SIAM model, including the services that are in scope

B. define the strategy and outline the model for SIAM and the services in scope

C. manage day to day service delivery, processes, teams and tools

D. manage the transition of the previous ecosystem from the current state to the desired state

When an incident occurs, what approach should a service provider adopt in order to overcome the challenges of cross-functional teams?

A. argue first, fix later

B. fix first, argue later

C. Ishikawa approach

D. Root-cause analysis

What is an objective of the Discovery and Strategy stage of the SIAM roadmap?

A. appoint the service integrator and provider

B. establish a governance framework

C. manage day to day service delivery D. manage processes, teams, and tools