SIAMF Online Practice Questions and Answers

In the SIAM structure that uses a lead supplier as the service integrator, who has the contractual relationship with the external service providers?

A. customer organization

B. lead supplier

C. prime vendor

D. service integrator

An important DevOps concept is the incremental of new functionality, followed by user feedback before the next increment. In a SIAM ecosystem, what should be put in place specifically to support this DevOps concept?

A. automated test suites for the end-to-end service

B. integrated change advisory board

C. removal of waste from the process

D. trust the service providers and empower them to deliver their services without interference

What driver is related to service satisfaction?

A. a corporate governance requirement, for instance a new act

B. prevention of duplication of resources and activities across multiple service providers

C. the reduction of Shadow IT

D. the pace with which changes are made to meet business requirements

What is a practice associated with creating a tooling strategy?

A. ease of adding and removing business requirements

B. ease of adding and removing data dictionaries

C. ease of adding and removing service providers

D. ease of adding and removing SLA's

Which practice provides a way to structure data and information from service measurement, to support the practice for enabling and reporting on end-to-end services?

A. apply agile thinking

B. create a reporting framework

C. use qualitative and quantitative measures

A customer organization has an internally sourced service integrator.

What is a responsibility of the customer organization's retained capabilities?

A. defining the roadmap for technology, data, and applications

B. managing end-to-end performance of the service providers

C. performing day to day management of service provision

D. providing service communications

Which process evaluates and negotiates proposals from prospective service providers?

A. contract management

B. financial management

C. service level management

D. supplier management

In which SIAM roadmap stage are roles and responsibilities allocated?

A. Discovery and Strategy

B. Implement

C. Plan and Build

D. Run and Improve

The service desk for a particular SIAM ecosystem is provided by an internal service provider. Who is responsible for managing the performance of the service desk against their service targets?

A. customer organization

B. internal service provider

C. retained capabilities

D. service integrator

Which process manages escalations regarding the performance of a service provider?

A. business relationship management

B. incident management

C. service level management

D. supplier management