SDM_2002001030 Online Practice Questions and Answers

Governance is critical to successful operations. Which statement best describes it according to the Operations Model?

A. Governance addresses the complete communication requirements between the Operator/Customer `Demand Organization' and Nokia Siemens Networks; and is based on four levels of relationship.

B. Governance addresses the complete communication requirements between the Operator/Customer `Demand Organization' and Nokia Siemens Networks; and is based on three levels of relationship.

C. Governance addresses the complete communication requirements between the CBT and Nokia Siemens Networks; and is based on three levels of relationship.

D. Governance addresses the complete communication requirements between the CBT and Nokia Siemens Networks; and is based on four levels of relationship.

Which Network Operations functions require an escalation procedure?

A. Functions related to Planning.

B. All functions based in (G)NOC.

C. Functions related to Care.

D. All functions of NwOps.

What is the advantage of centralizing as much of the Network Operations as possible?

A. To realize the MOST economic and efficient organization by reducing staff costs and providing faster response times regarding problems and changes.

B. To improve the Fault Resolution Time.

C. To realize the MOST economic and efficient organization by reducing the number of Trouble Tickets.

D. To create a center in which the MOST expert personnel can cooperate to improve the Network Management activity.

What are the correct planning horizons for short-term and long-term resource planning?

A. Short-term: 2 weeks, long-term: 6 months.

B. Short-term: 4 weeks, long-term: 8 months.

C. Short-term: 8 weeks, long-term: 13 months.

D. Short-term: 12 weeks, long-term: 12 months.

NSN orders Preventive Maintenance from a subcontractor. The subcontractor is, not completely familiar with this new equipment, requires an NSN technician to complete the service. What is the correct way to proceed?

A. The technician is immediately provided to properly support our subcon and quickly complete the service (Improving the Preventive Mtce compliance SLA).

B. The technician will support the subcon only after a newly created change request is approved.

C. A new change request is created and approved by FOps Mgr, then the technician is provided to support the subcon; the claim vs. subcon is applied just after the service is completed.

D. A new change request is created and approved, then the technician is provided to support the subcon; anyway the internal acceptance is not provided because of his incompetence.

What's the BEST way to ensure control of Operational Delivery scope?

A. Having regular meetings with customer and the CT FandC.

B. Ensure complete and clear scope statement at Gate 5.

C. By reading the PTA and the lessons learned from previous projects.

D. Having regular internal meetings with all stakeholders.

When are purchases usually recognized?

A. When goods receipt is posted in SAP.

B. When subcontractor invoice is received.

C. When the customer pays the invoice.

D. When the service is completed.

A risk event with a 100% probability of occurrence is;

A. a risk event with a high impact.

B. a problem and triggers the contingency plan.

C. very irritating.

D. an issue and triggers the mitigation plan.

Which statement is MOST complete in describing the Network Operations Business Manager role in an Outsourced delivery?

A. End to End management of the operated network according to the defined scope.

B. Management of the (G)NOC and Field Maintenance functions within the defined scope.

C. Management of the (G)NOC, Field Maintenance and Optimisation functions.

D. Management of the Resources, 3rd Parties and interfaces to other internal business lines.

When preparing for a major software upgrade what considerations MUST be planned?

A. Time limits to complete the upgrade, required skills, SLA, required HW and required SW.

B. Resources; rollback plan; work instructions; contact details; information to operator.

C. Required HW to be installed, Required site visits, Required SW to be downloaded in the network, time limits to complete the upgrades.

D. Contact details to inform the operators in case the upgrade fails, recovery plan and back up network elements.