HOTSPOT
Using the Project Scenario and the additional information provided for this question in the Scenario Booklet, answer the following question about roles on the Outsourcing project.
Hot Area:

During the 'initiating a project' process the Training Delivery Manager identified that there would be additional work in auditing the delivery of the classroom-based health and safety training course. This work will have to be carried out by existing staff members. The project manager recorded this information as a dis-benefit in the benefits management approach and asked the Training Delivery Manager to capture the team's current workload.
Is this an appropriate action for the prepare the 'benefits management approach' activity, and why?
A. Yes, because the baseline for the current workload needs to be captured in order to measure the dis-benefit
B. Yes, because the Training Delivery Manager perceives the additional workload as a negative outcome
C. No, because the additional workload is an additional cost that should be included in the business case
D. No, because the additional workload is an issue that should be recorded in the issue register for resolution
The following risk has been recorded in the risk register:
"Because the 'e-learning course' is based on the 'classroom-based training materials', there is a risk that the materials may not be suitable for an e-learning environment, which could lead to a significant rewrite of the materials, increasing cost
and time."
The risk has a high probability and impact. An appropriate 'reduce' response has been approved that aims to develop the 'classroom-based training materials' so that they are more likely to be suitable for e-learning.
What is the NEXT step to ensure effective management of the risk, and why?
A. Appoint a risk actionee on the team plan, because the risk response needs to be implemented when delivering the work package
B. Appoint a risk actionee on the team plan, because risk responses should balance the cost of the response against the impact of the risk occurring
C. Monitor the risk on the risk register, because the risk owner should be responsible for monitoring and controlling the risk
D. Monitor the risk on the risk register, because the team manager should report on risks via checkpoint reports
Which principle is central to the quality theme and provides explicit understanding of what the project will create?
A. Manage by stages
B. Focus on products
C. Manage by exception
D. Learn from experience
Which of the following reports does not contain any information on risk?
A. Issue Report
B. Highlight report
C. Lessons Report
D. End Stage Report
While deciding on how the work of the project should be approached the following were considered.
Which statement is appropriate for inclusion in the project approach heading in the Project Brief?
A. The Project Manager will involve the selected service provider in the creation of the Stage Plan for stage 4.
B. New up-to-date software will be obtained to produce the graphical sections of the Project and Stage Plans.
C. The detailed designs (future process, systems, operating and organization models) will be based on the existing high-level designs.
As a result of experiences on previous projects, a change authority has been established for the Health and Safety Training Project. A key client for the training materials has a representative on the project board. Should their interests be represented within the change authority for the project, and why?
A. Yes, because this will give them a better understanding of the training materials.
B. Yes, because a change authority should consider external stakeholder needs.
C. No, because the change authority should be internal to the ABC organization.
D. No, because their project board member will be able to agree any required changes.
The project is now in stage 2. The 'training venue specifications' will not be delivered to schedule and the stage is forecast to exceed its time tolerance. As a result, the project manager has agreed with the team manager that the 'training venue specifications' will be delivered in stage 3 instead of stage 2.
Is this an appropriate action, and why?
A. Yes, because the project manager should recommend corrective actions required.
B. Yes, because moving the work enables stage 2 to be delivered within tolerance.
C. No, because the team manager should inform the project manager by raising an issue.
D. No, because the stage deviation should be referred to the project board for a decision.
The project is part of a program to increase the number of ABC courses that respond to legislation. The program manager has instructed the project manager to deliver the 'e-learning course' incrementally. The project manager has asked the program manager how often the highlight reports are required, and what format the reports should be presented in.
Is this an appropriate approach to controlling progress, and why?
A. Yes, because the approach should support the delivery approach selected by the program.
B. Yes, because the project event-driven controls need to align to program controls.
C. No, because the program team should review project progress using peer reviews.
D. No, because the progress controls should be documented in the project initiation documentation.
The 'capability to provide health and safety training' has been delivered. During the 'closing a project' process, the marketing department sent an e-mail to all key customers reminding them of the deadline to comply with the new government legislation, with an aim to build relationships with their customers.
Which theme is being applied?
A. Risk.
B. Organization.
C. Plans.
D. Change.