PK0-004 Online Practice Questions and Answers

A project sponsor and Chief Information Officer (CIO) disagree about how to release the final deliverables to the market. The sponsor wants to do a massive product release, while the CIO wants to be extremely cautious and add more time for testing and defect resolution. The project manager works with both parties and determines the best solution is to roll the product out in a pilot release to see how it tests, and then use customer feedback to determine next steps.

Which of the following conflict resolution techniques is the project manager using?

A. Forcing

B. Negotiating

C. Compromising

D. Avoiding

A project manager is unsure if the quality of a deliverable from a SME meets specifications. Which of the following is the BEST way for the project manager to address the issue?

A. Conduct a face-to-face or telephone meeting with the team member.

B. Send an email outlining the concerns to the team member.

C. Send a project team meeting to obtain feedback from everyone.

D. Post the issue on the wiki page for input from stakeholders.

Two team members have concluded that documentation is not required due to the size of the current project. The project manager has encouraged them to align strictly within the process.

Which of the following conflict resolution techniques has the project manager utilized?

A. Smoothing

B. Forcing

C. Compromising

D. Avoiding

Which of the following documents need to be updated as events occur during a project? (Choose two.)

A. Change request

B. Risk register

C. Meeting minutes

D. Issue log

E. Status report

Which of the following is a team-building stage that involves the team learning to trust one another's abilities and begin working together as a productive group?

A. Norming

B. Forming

C. Storming

D. Performing

A project task has been completed ahead of schedule. Which of the following is the MOST appropriate next step?

A. Provide the next task to the newly freed resource.

B. Communicate the success to the team.

C. Notify the project sponsor of the new completion date.

D. Update the schedule and add lag to the next task.

Which of the following is the BEST method to provide quick status updates on project tasks without interrupting project activities?

A. Phone call

B. Interoffice mail

C. Newsletter

D. Internal collaboration site

A project team has just implemented an approved change to a project. Which of the following should occur NEXT?

A. Validate the change.

B. Evaluate the impact of the change.

C. Implement a regression plan.

D. Update the issue log.

A project manager needs to evaluate a suggested change order for a scope enhancement from a vendor on a project. To which of the following documents should the project manager refer?

A. RFI

B. PO

C. RFQ

D. SOW

A project manager is not receiving cooperation from a department that is vital to the success of a project. Because of this, the project cannot move forward. Which of the following is the BEST place the project manager should go to get help with this issue?

A. Project management office

B. Project stakeholders

C. Project team

D. Project sponsors