PEGAPCSA80V1_2019 Online Practice Questions and Answers

HOTSPOT

An online retailer creates a case type that processes and manages customer orders. The checkout process has four steps:

1.

Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.

2.

Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.

3.

Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.

4.

Enter Payment Information: The customer selects a payment option and confirms the grand total of the order.

For each calculation, identify the appropriate chaining option to maximize the performance.

Hot Area:

An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages: Account ID and password Customer contact information A list of open orders with status of each order

How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

A. Add a set of optional actions to the case workflow.

B. Add an alternate stage to the case life cycle.

C. Add an optional process to the case workflow.

D. Add a button for each profile page to each assignment.

A requirement states: Loan applicants must enter their annual salary. If the salary is above the qualifying threshold, the application is automatically approved. If the salary is below threshold, the applicant must identify a cosigner. Select two configuration options that follow best practices to meet the requirement. (Choose two.)

A. Design a user view with an annual salary field. Create an optional action to collect information about the cosigner and assign the action to the appropriate stage.

B. Create an assignment step for a loan officer to review the applicant's annual salary and determine if a cosigner is necessary.

C. Design a user view with an annual salary field and a section for cosigner information. Use a Visible When condition to display the cosigner section when the salary is below the threshold.

D. Use a collect information step with an annual salary field. Use a decision shape to determine whether to advance to a step to enter cosigner information or complete the process.

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does assignment urgency impact the deadline and passed deadline intervals?

A. Urgency value remains at 100, but other service level processing continues.

B. Urgency value continues to increment as configured.

C. Service level processing is halted until the assignment is completed.

D. The user is notified that the maximum urgency has been reached.

To qualify for an instant loan, an applicant must earn a monthly income of at least GBP2000 and cannot exceed GBP20000 in total liability. How do you enforce these restrictions when requesting an instant loan?

A. Use a Validate rule to call two Edit validate rules: one for income and one for liability.

B. Use a single Validate rule with two conditions: one for income and one for liability.

C. Use UI controls to validate the entries in the income and liability fields.

D. Use two Edit Validate rules: one for income and one for liability.

You are implementing a data entry screen to include an asset ID field to track company equipment. All asset IDs are eight characters in length. The first three characters are letters followed by a five-digit number. Which validation approach restricts entries to the required format?

A. Text data type

B. Validate rule

C. Edit Validate rule

D. Min/Max characters

Identify the two requirements that are satisfied by using a data transform. (Choose two.)

A. Display the same data on multiple user views.

B. Convert integer data to text data.

C. Copy an existing order to a new case.

D. Validate the format of a property value.

A car insurance quote request requires a view for potential customers to enter information to process the request. What are the primary considerations to make before you configure fields in the view?

A. The fields users need to see, if the field is required, and where data is sourced from

B. The fields users need to see, where data is sourced from, and how users enter values

C. The fields users need to see, how users enter values, and if the fields are required

D. The fields users need to see, if the field is required, and if the fields include a date type

A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates. How do you satisfy this requirement?

A. Configure a Validate rule for the room selection step.

B. Apply a Disable when condition to the total cost field.

C. Add a When condition to the room selection step.

D. Define a declare expression for the total cost field.

You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the manager's employees and their hire dates. How do you support this request?

A. Summarize the manager column

B. Sort the manager column

C. Group the manager column

D. Filter the manager column