PEGAPCDC85V1 Online Practice Questions and Answers

A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within

15 days.

Put the steps in the correct order to implement this task.

Select and Place:

U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.

What condition possibly prevents Anna from seeing the new Rewards card offer?

A. Applicability

B. Suppression rules

C. Suitability

D. Eligibility

MyCo, a mobile company, uses Pega Customer Decision HubTM to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next- Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior. As a decisioning consultant, what must you do to present offers from the two groups?

A. Enable an engagement policy for the second group.

B. Set contact limits for both the groups.

C. Map a real-time container to the Top-level or Issue-level.

D. Create a decision strategy at the Issue-level.

Myco, a telecom company, uses Pega Customer Decision HubTM to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email

treatment which includes dynamic placeholders.

As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

A. a list of customer email addresses from the Test Message tab

B. schedule an outbound run with a limited number of customers

C. preview section from the email content editor

D. a seed list from the Test Message tab

U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers. As a decisioning consultant, what best practice must you follow to include images in the emails?

A. Provide links to images in the email

B. Host images on an external server

C. Embed images in the email directly

D. Attach images to the email

When a customer is offered an action that they already accepted, this is because_________.

A. the strategy is not customized to exclude previously accepted offers

B. there are no suppression rules defined

C. the actions are filtered based on eligibility

D. the customer intent was captured incorrectly

U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank:

The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200". As a Strategy Designer, how do you implement this change?

A. Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"

B. Map the score value in the decision strategy to "<=200".

C. Change the cutoff value in the results tab of the scorecard decision component

D. Change the cutoff value in the results tab of the scorecard model

U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card. As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?

A. Increase the starting propensity of the Platinum Plus card.

B. Increase the context weight of the Platinum Plus card.

C. Increase the action value of the Platinum Plus card.

D. Increase the business weight of the Platinum Plus card.

U+ Bank wants to use Pega Customer Decision HubTM to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.

To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)

A. Define the starting population

B. Enable web channel

C. Add contact policy rules

D. Map the real-time container to a business structure level

Aggregation components provide the ability to________________.

A. filter actions based on priority and relevance

B. make calculations based upon a list of actions

C. choose between actions

D. set a text value to a strategy property