PEGAPCDC85V1 Online Practice Questions and Answers

U+ Bank has decided to use the Pega Customer Decision Hubto recommend more relevant banner ads to its customers when they visit the personal portal. Select each placement type on the left and drag it to the correct requirement on the right.

Select and Place:

U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.

Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

A. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days

B. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days

C. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days

D. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days

U+ Bank uses Pega Customer Decision HubTM to display an offer to its customers on the U+ Bank website.

The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.

What do you configure in the Next-Best-Action Designer to achieve this outcome?

A. Engagement policies

B. Contact policy rules

C. Customer segments

D. Arbitration rules

Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.

Which two channels can the company use to present the new data plan to a customer? (Choose Two)

A. Television

B. Retail store

C. Chatbot

D. Billboard

When a customer is offered an action that they already accepted, this is because_________.

A. the strategy is not customized to exclude previously accepted offers

B. there are no suppression rules defined

C. the actions are filtered based on eligibility

D. the customer intent was captured incorrectly

U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.

Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.

A. Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.

B. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.

C. Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.

D. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.

U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and

channel integrations requirements.

Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.

What is the most efficient way to meet this requirement?

A. Add a new Send shape in all the action flows.

B. Set up a secondary schedule.

C. Bypass action flow processing.

D. Update the Send shape with Finalization.

U+ Bank, a retail bank, wants to show home loan offers to customers who log in to their website. U+ Bank decides to use the Pega Customer Decision HubTM. What information does the U+ Bank website receive in response to the real-time container request by Customer Decision Hub?

A. Only the action name and description

B. Only relevant action details and its treatment details

C. Only the image location

D. Only the image location and its placement type

A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next- Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.

Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

A. Call intent detection

B. Offers ranking

C. Dispute handling strategy

D. Interaction history

To which types of decisions can Pega Customer Decision HubTM be applied?

A. Determining how to retain a customer

B. Determining why response rates for a campaign in one region are below average

C. Determining how to optimize the product portfolio to increase market share

D. Determining the cause of a customer's problem