PEGAPCDC80V1 Online Practice Questions and Answers

HOTSPOT

As a Strategy Designer, you are setting up the proposition hierarchy for MyCo. Select the correct proposition hierarchy level for each of the hierarchy items identified.

Hot Area:

Selection components provide the ability to ________________.

A. import results from other strategies

B. make calculations based upon a list of propositions

C. filter propositions based on priority and relevance

D. choose between a sales and a service proposition

When a customer is offered a proposition he has already accepted, this is because____________.

A. the propositions are filtered based on eligibility

B. there is no filter for previously accepted offers in the strategy

C. the customer intent was captured incorrectly

D. the strategy uses interaction history to exclude previously accepted files

In a strategy, the propositions are imported using a(n) _____________.

A. Data Import component

B. Offer Data component

C. Import Data component

D. Proposition Data component

Visual Business Director can be used to __________.

A. import an inspect an external dataset

B. compare two datasets

C. predict customer behavior

D. inspect interactions of a single customer

The number of results returned by an Interaction History component can be narrowed down based on _______________.

A. the customer lifetime value

B. the age of the customer

C. a time period

D. the total count of propositions in a given channel

U+ Bank is using adaptive models to offer credit cards and mortgages on two inbound channels: website and contact center. The system architect created an adaptive model configuration, Standard Kerning, which you use in the following decision category:

U+ Bank goes live with 10 types of credit cards and five types of mortgages on their website and in five contact centers. What is the maximum number of adaptive models you can expect to see in the model overview report?

A. 20

B. 15

C. 30

D. 75

To create channel-specific Adaptive Model instances, you _____________.

A. set channel information in the strategy

B. set the channel option in the Adaptive Model component

C. do nothing; Adaptive Model instances are always channel specific

D. create channel specific Adaptive Model definition

U+, a telecom company, introduces fiber optic in the North region of the country. They want to advertise this on their website using a banner and targeting the customers living in that area. When configuring Next-Best-Action designer, which targeting approach should the company select?

A. Proposition driven

B. Audience driven

C. Eligibility driven

D. Analytics driven

In a decision strategy, which decision component filters relevant offers and prioritizes these offers?

A. Switch component

B. Prioritize component

C. Filter component

D. Group By component