PEGAPCBA87V1 Online Practice Questions and Answers

Correct Answer:

Correct Answer: D

To meet the requirement that all claims must be resolved within 30 days, you need to configure a service level on the case type. A service level on the case type defines a goal and deadline for resolving a case. You can also define actions to take when a case reaches or exceeds its goal or deadline, such as sending an email notification or escalating the urgency. The other options are either incorrect or irrelevant for this requirement. References: https://docs-previous.pega.com/case-management/87/defining-service-levels-case-types

Correct Answer: B

To configure the requirement that a customer can update an address at any point during case processing, you need to add a case-wide optional action to the workflow that performs the address change process. A case-wide optional action is an action that users can invoke at any time during the case life cycle. The address change process can be a series of steps that include submitting the new address, verifying it, and confirming it. The other options are either incorrect or irrelevant for this requirement. References: https://academy.pega.com/topic/optional-actions/v1

Correct Answer: BD

Insights are interactive visualizations that help you explore and analyze data in your application. You can create insights from data queries by selecting the fields that you want to include and choosing a visualization type, such as a chart or a table. You can also share insights with other users or embed them in dashboards or portals. References: https://community.pega.com/knowledgebase/articles/reporting/86/creating-insights

Correct Answer: B

A Pega Business Architect is expected to help to refine ahead of a sprint by applying design thinking and the Pega Express methodology to define the right scope and yield faster business results. A Pega Business Architect also facilitates discussions and drives decision making with stakeholders and subject matter experts using Pega tools and best practices. References: https://community.pega.com/roles/business-architect

Correct Answer: A

This answer is correct because it sets the maximum time allowed for resolving a medical claim case, as per the requirement. The deadline in the service level defines the time limit for completing a case or an assignment. If the deadline is

reached, an escalation action can be triggered to notify or reassign the case or assignment.

References: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6:Service Levels)

Correct Answer: AB

These answers are correct because they prevent the accident claim case from resolving before all vehicle claims are resolved, as per the requirement. By adding each vehicle claim as a child case of the accident claim, you can create a case

hierarchy that allows you to manage related cases together. By adding a wait step to the accident claim case, you can pause the parent case until all child cases reach a specific status, such as Resolved.

References: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 5: Case Hierarchy)

Correct Answer: CD

These answers are correct because they demonstrate the need to configure correspondence, which is a way of communicating with external parties through email, fax, letter, or text message. Correspondence can be configured to send

information or documents related to a case to customers, stakeholders, or other parties involved in the case.

References:

https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 7: Correspondence)

Correct Answer: AB

To satisfy this requirement, you need to create a service level that specifies both A and B options. A service level is a rule that defines time intervals and actions for completing an assignment or resolving a case. A service level has two components: goal and deadline. The goal defines when an assignment or case should be completed ideally, while the deadline defines when an assignment or case must be completed at latest. You can also configure actions to perform at each component, such as sending notifications, escalating urgency, etc. References: https://community.pega.com/knowledgebase/articles/case-management/86/configuring-service-levels

Correct Answer: D

This option fits the scope for the minimum lovable product (MLP) based on Pega best practices. An MLP is the smallest version of an application that delivers value to customers and stakeholders while meeting their core needs and expectations. Pega best practices suggest that you should focus on building an MLP that solves one problem well, provides immediate feedback, and creates positive emotions for users. The option D satisfies these criteria by allowing customers to enter their order number and see the order status and delivery date details in one view. References: https://community.pega.com/knowledgebase/articles/application-development/86/defining-minimum-lovable-product